We at Security Compass are on a mission to create a world where we can trust technology by enabling organizations to shift left and build secure applications by design. Our flagship product, SD Elements, helps organizations to reduce cyber risks by taking an automated, developer-centric approach to threat modeling, secure development, and compliance. This, combined with our industry-leading e-Learning offerings, allows us to support our customers in accelerating software time-to-market without sacrificing security.
As Senior Technical Support Engineer, you’ll be reporting to the Director, Technical Support in our SD Elements Business Unit. We are looking for someone with previous technical support experience that has the organizational skills to address uniquely different and mostly higher tiered support challenges with our SaaS product offering and container based environments. The role has potential to advance into DevOps and/or Development roles and you will be working closely with these teams.
While our ideal candidate would be located in the Greater Toronto Area, we are open to candidates across Canada. We are a remote-first company with a head-office in Toronto. We don’t mandate team members to come in on a particular schedule, however if you are local, we encourage team members to come into the office to foster connection with their colleagues on a schedule that works for them personally.

• You will be the primary SME for customers (SaaS and On-Prem) with a deep understanding of security compass applications
• Become well versed with the application support paradigm and get yourself involved with focusing on helping customers resolve application issues
• Work with cloud and container technologies, specifically Kubernetes
• Manage, troubleshoot and resolve tier 1, tier 2, and tier 3 level issues
• Pick up Salesforce cases and respond back to our customers ensuring SLAs are met
• Set up and coordinate troubleshooting calls with clients and walk them through the process while building strong relationships with our customers and internal teams.