Senior Technical Support Engineer at Stryker - Poland

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Red Hat Enterprise Linux, System Administration, Server Virtualization, VMWare, Microsoft Hyper-V, SSL/TLS Certifications, Public Key Infrastructure, Authentication Protocols, LDAP, SQL Scripting, Data Gathering Tools, Issue Resolution, Product Documentation, Collaboration

Industry

Medical Equipment Manufacturing

Description

Work Flexibility: Hybrid Position Description: Vocera is now part of Stryker and is looking for a Senior Technical Support Engineer. In this role, you will be working in a dynamic, fast-paced environment, ensuring Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. Our Global Support Team works together 24x7 to take on technical challenges and provide a positive experience for our customers. What You Will Do: You will document and manage customer issues and requests, delivering excellent customer service and managing customer expectations. Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution. You will collaborate within the company, escalating issues and engaging others to solve hard problems. Review product documentation prior to new releases. You will report product defects and enhancement requests. Identify and advocate product supportability requirements. Partner with customers to design, scope, and implement design requests. What You Need: BA in Computer Science or related field. 3+ years' experience in customer technical support role working in a hosted application. Red Hat Enterprise Linux (RHEL) system administration knowledge is preferred. Prior experience with tools such as Command line, power shell, performance monitor or other data gathering tools preferred. Previous system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V. Experience with SSL/TLS certifications, the Public Key Infrastructure (PKI) and authentication protocols such as LDAP and 802.1x. Understanding of relational database systems and SQL scripting. Travel Percentage: None Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.

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Responsibilities

The Senior Technical Support Engineer will document and manage customer issues, ensuring excellent customer service and timely issue resolution. They will collaborate with internal teams to escalate issues and advocate for product supportability requirements.