Senior Technical Support Engineer-Tier 2/3 at Laundrylux

Inwood, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Communication, Documentation, Project Management, Microsoft 365, Azure, Active Directory, Networking, VMware, VoIP, Antivirus, Procurement, SDLC, Customer Service, Infrastructure Management, Process Improvement

Industry

Machinery Manufacturing

Description

Join LaundryLux Senior Technical Support Engineer What we are looking for: The Senior Technical Support Engineer provides day-to-day Tier 2 & Tier 3 technical support with opportunities to lead and contribute to internal IT projects and companywide implementations. You will be responsible for resolving technical issues, supporting infrastructure, improving business processes, and ensuring smooth deployment of systems across teams. This is an ideal role for someone who thrives in a hands-on, fast-paced environment and is looking to grow their skills across support, networking, server management, and project execution. Before we continue to dive into the requirements for the role let’s talk about Why you should join LaundryLux? Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment. Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company. LaundryLux Benefits: We offer a comprehensive benefits package including: Health benefits package including medical, dental & vision plans Life Insurance 401(k) with company matching Paid Time Off Paid Holidays Profit Sharing Employee Referral Program Mentorship Program Company Sponsored Training Tuition Reimbursement Back to the role: What you will do: IT Support (Tier 2 & 3) Monitor and resolve IT helpdesk tickets for hardware, software, and user issues. Perform installation, configuration, and troubleshooting of devices, software, and networking equipment. Manage user onboarding and offboarding (Active Directory / Azure / O365, etc) Support printers, monitors, docking stations, IP phones, mobile devices, and remote connectivity tools. Maintain antivirus protection, inventory systems, and enforce IT policies. Administer and maintain physical and virtual servers (VMware), including backups and recovery planning. Handle advanced troubleshooting and resolve escalated technical issues. Project Implementation & Process Improvement Participate in companywide software and hardware implementations (onsite & remote) Work with stakeholders to gather business requirements and improve operational efficiency. Contribute to documentation using SDLC methodologies. Assist in designing project plans, timelines, and ensure timely task completion. Deliver end-user training for new systems and workflows. Provide regular status updates to project leadership and stakeholders. Infrastructure & Systems Management Support LAN/WAN networks, routers, switches, firewalls (Sophos, Ubiquiti) Administer Office 365, Azure/Entra, Active Directory, RingCentral VoIP Evaluate hardware/software needs and assist with procurement. Maintain and update IT policy/procedure documentation. Travel occasionally to remote offices across North America for implementations and support. What you should have: Strong troubleshooting skills and ability to work independently. Excellent verbal and written communication, with a customer-first mindset Effective at documenting procedures and translating technical language for end-users. Able to manage multiple priorities and support project execution. Technical Skills & Tools Microsoft 365 and Azure Administration Active Directory / Entra ID Sophos Ecosystem (Endpoint & Firewall) Ubiquiti Networking (LAN/WAN/TCP-IP) VMware (Virtual Server Environments) RingCentral VoIP DUO, Barracuda, CrowdStrike antivirus and endpoint protection Education and Experience: Bachelor’s degree or equivalent work experience in IT or related field 5+ years’ experience in an IT support or sysadmin role IT certifications (CompTIA, MCSA, Azure, Network+) a plus Experience with ticketing systems (e.g., Jira, Zoho, ServiceNow) a plus Prior project coordination or implementation experience a plus Familiarity with SDLC documentation and structured IT processes a plus Our Values: People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you! We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Our company participates in E-Verify.

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Responsibilities

The Senior Technical Support Engineer provides Tier 2 and Tier 3 technical support, resolving technical issues and supporting infrastructure. You will also participate in project implementations and contribute to process improvements across the company.