Senior Technical Support Officer at Anglicare Southern Queensland

Fortitude Valley, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Helpdesk Management, Networking, Citrix Support, Hardware Installation, Software Installation, Incident Tracking, Customer Service, Change Management, ITIL, Microsoft Support, VMWare

Industry

Hospitals and Health Care

Description

About us For over 150 years, Anglicare Southern Queensland has been walking alongside Queenslanders, offering care, support, and dignity to those who need it most. By providing a range of support services, including aged care, foster care, family support, homelessness services, youth support and counselling, our mission is to make a lasting impact by fostering hope, independence, and inclusion. At the heart of everything we do is a simple belief: everyone deserves to be treated with dignity, respect, and care. Join our team today, and make a difference today, tomorrow and together. Be where you’re needed. Belong right here. The Role We are currently seeking to hire a Service Desk Analyst to join our ICT team based in Fortitude Valley. The purpose of the Senior Technical Support Officer is provide help-desk IT support to all organisational business units, and act as the second point of call for user issues with a focus on IT end user devices, networking, printer and Citrix support. The role is also responsible for logging, documenting, and tracking IT issues, and complying with organisational policies and procedures. Your role in supporting Anglicare will include: * Provide technical support and advice; respond to queries as logged through the Helpdesk * Manage work projects through to completion, including monitoring progress and adjusting plans * Provide onsite and remote assistance in resolving helpdesk calls, and escalate critical and unresolved issues when required, in a timely and professional manner * Act as escalation point for Analysts, Service Desk and provide support as required * Develop methods, procedures, and documentation of operational practices, monitor and develop improvements where issues arise * Install software & utilities on client devices and servers. Provide hardware and peripheral installation as required. * Process User Request Forms as per procedures and guidelines * Analyse and report on trouble trends, suggest remedies and prepare relevant documentation * Become familiar with ICT environment, policies, and processes and comply with requirements * Participate in ad-hoc ICT activities and projects. What you will bring to the role * Current National Police Check * Current Queensland Driver Licence * Significant experience in assisting end users with various ICT issues, preferably within a large organisation with strong customer facing skills (3-5 years’ experience) * Knowledge of effective practices associated with ICT service level, business improvement, and change management * Ability to communicate both technical and non-technical information at all levels * Qualifications in Information Technology or similar (desired) * Relevant vendor certification - ITIL, Cisco, Microsoft, Citrix, VMWare or similar (desired). Why you’ll love working with Anglicare Southern Queensland * Voted Reader’s Digest Most Trusted Brand in Aged Care seven consecutive years in a row * Know your role is making a real difference supporting Queenslanders in need. * Value-driven organisation rooted in Love, Care, Hope & Humility. * Flexible Working Environment and work from home possibilities. * Not for Profit Salary Packaging (Reduce your taxable income by up to $18,550). * Novated Lease – pay for your car and running costs with pre-tax dollars! * Corporate Health Insurance Discounts with Bupa and Medibank. * Benefits App – discounts and cash back at retailers (Woollies, Big W, Myer & much more!). * Referral App – $1 for each time you share job and up to $300 for a successful referral. * \Wellbeing App – Mental, Physical and Financial wellbeing support. * A culture of recognition with our Annual People Awards. * 24/7 Employee Assistance Program & Pastoral Care Support. What’s next? Click apply and send us your current resume. For further information please contact Daniel Walsh - Corporate Recruitment Advisor Email: dwalsh@anglicaresq.org.au Anglicare Southern Queensland is committed to the health and safety of our workforce. Shortlisted Applicants will be asked to complete a Pre-Employment Assessments that requests the sharing of information regarding pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position. Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing on-going care and protection.

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Responsibilities

Provide second-level technical support for end-user devices, networking, and Citrix across all business units. Responsible for logging and tracking IT issues, developing operational documentation, and managing technical projects to completion.