Senior Technical Support Officer at Colliers International EMEA

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, IT Support, Hardware Support, Software Support, ITIL, Windows 11, Azure Tools, Intune Administrator, Office365, Active Directory, ServiceNow, Citrix, SharePoint, TeamViewer, Teams, Audio And Visual

Industry

Real Estate

Description

Company Description Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success. Job Description We are looking for a highly organized and experienced Senior Technical Support Officer to join our National IT team based in our Brisbane CBD office. Reporting into the ANZ - Service Delivery Manager, this role will be responsible for providing excellent customer service to all levels of the Queensland business in an efficient, personal and professional manner. Some of the key responsibilities in this role include: Identifying and proactively resolving IT issues, primarily for the Brisbane, Gold Coast and Sunshine Coast offices Providing first and second level hardware and software support Adhering to all processes and documenting procedures accordingly Making recommendations on upgrades and replacements when necessary Proactively building the IT brand via local delivery of customer facing technology initiatives Some of the key technologies that this position will be supporting are: ITIL Windows 11 Azure Tools Intune Administrator Office365 Suits Active Directory ServiceNow Citrix SharePoint TeamViewer Teams Audio and Visual (conferencing) LAN/WAN/WLAN Qualifications To be successful in this role you will have: Tertiary qualifications with demonstrated working experience in a sole IT customer support role within a corporate office environment A minimum of 5 years experience in similar IT support roles Ability to organize a busy and varied workload Strong customer/client focus with excellent communication skills Experience in relocating IT equipment associated with future office moves would be an advantage Experience in working with Microsoft applications and a working knowledge of networks Experience of building business relationships and servicing senior level management Ability to confidently deliver any information session or training as required Additional Information What We Offer A dynamic, friendly team of professionals Competitive salary and benefits package Access to exclusive staff discounts and rewards Career-enhancing opportunities—previous contract holders have progressed into exciting roles that elevated their professional profiles Ready to make your mark in a purpose-driven, nationally recognised brand? We’d love to hear from you. Apply now by clicking the button below, or for further information please contact Kate Dobbie on (07) 3026 3309 for a confidential discussion. Please be advised that applications will only be accepted directly rather than via recruitment agencies. #LI-KD1

Responsibilities

The Senior Technical Support Officer will identify and proactively resolve IT issues for the Queensland business. This role involves providing first and second level hardware and software support while adhering to processes and documenting procedures.