Senior Technical Support Professional at Honeywell

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Mechanical Systems, Troubleshooting, Repair, Overhaul, Modification, Certification, Root Cause Analysis, Knowledge Management, Continuous Improvement, Salesforce, Customer Relationship Management, Lean Six Sigma, Engines, APU

Industry

electrical;Appliances;and Electronics Manufacturing

Description

THE FUTURE IS WHAT WE MAKE IT. Senior Technical Support Professional KL, Malaysia Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future. Make the Best You. Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements. Join Us and Make an Impact. Provide world-class mechanical aerospace technical support to our internal and external customers. As a member of the Honeywell Aerospace Technical Support helpdesk in Kuala Lumpa, Malaysia, you will handle phone calls, emails, and web inquiries from customers operating and maintaining Honeywell equipment. You will drive timely identification, replication, investigation, resolution, and root cause analysis of customer technical issues. You will provide technical expertise for all Honeywell mechanical systems and components, and you will capture and reuse the knowledge gained through a knowledge management process. You will participate in and/or lead continuous improvement projects that improve customer experience. Key Responsibilities: * Respond to phone calls and emails requiring Honeywell Mechanical technical support, including Engines, APU and Mechanical systems. * Resolve complex technical issues concerning installation, maintenance, troubleshooting, repair, overhaul, operation, modification, and certification of Honeywell mechanical systems. * Capture and reuse technical knowledge gained during the technical issue resolution process – knowledge management. * Using Lean Six Sigma tools, participate in or lead projects that will drive improved customer experience and improved business processes. * Document of customer issues in Salesforce.com customer relationship management system * Build relationships with customers and internal support teams. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

The role involves providing world-class mechanical aerospace technical support via phone, email, and web inquiries, focusing on timely identification, replication, investigation, resolution, and root cause analysis of customer technical issues related to Honeywell mechanical systems.