JOB SUMMARY

We are seeking a dedicated and knowledgeable Technical Support Representative to join our dynamic team. In this role, you will be responsible for providing exceptional customer service and technical support to our clients. You will troubleshoot and resolve issues related to hardware, software, and network systems, ensuring a seamless experience for users. The ideal candidate will possess strong problem-solving skills and a passion for technology.

SKILLS EXPECTED:

• Strong communication and problem-solving skills.
• Familiarity with CRM tools (e.g., Zendesk, Salesforce).
• Basic technical understanding (e.g., browser behavior, app config).
• Ability to translate technical concepts for non-technical users.

• Respond to user or customer inquiries via email, chat, or phone.
• Provide guidance on software usage, features, and best practices.
• Log and escalate technical issues to engineering teams if beyond scope.
• Document common problems and solutions in a knowledge base.
• May assist in onboarding or training customers.