Senior Technical Support Specialist-ABAP Programming

at  OpenText

Hiring Manager: David Sims
Talent Acquisition Advisor: Laura DeLuca
Job Code Level: TEP3
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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The successful candidate will be working in a highly functioning team consisting of Senior, Lead and Principal Technical Specialists that work effectively together to reach a common goal.
1. Identifying and resolving customers’ issues in a timely manner (in accordance with published response times) via telephone support and written correspondence.
2. Managing customer relationships and clearly documenting all interactions within the company database.
3. Providing suggestions for alternate support options for customer issues that are not related to Open Text’s products.
4. Testing of Open Text product issues within various environments for validation and solution purposes.
5. Authoring technical documents for inclusion in the Knowledge Center Knowledge Base.
6. Collaborating with other departments and teams in troubleshooting issues.
7. Reporting software bugs and customer suggestions.