Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you’ve ever watched live television, news, sports, or entertainment, you’ve seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.
As part of the EMEA Technical Support Team this role will report to the Manager, Technical Support – EMEA. The Senior Technical Support Specialist is a key member of the Ross Video’s EMEA Services Team, ensuring superior support for Ross Video customers and internal teams alike.
The successful applicant will work closely with the Global Service team to maintain a high level of technical support within EMEA. The role analyses and responds to customer support requirements, ensuring that Ross Video delivers superior technical support efficiently and effectively. The successful applicant is expected to operate autonomously when required, and be highly organised, with the ability to multitask and work under pressure ensuring Ross meets its mission of providing a superior customer experience.
Who you report to: Director, Services - EMEA

Please refer the Job description for details