SENIOR TECHNICAL SUPPORT SPECIALIST

What is Equisoft? Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world’s leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital transformation, thanks to our business needs-driven approach, industry knowledge, cutting-edge technologies and experts. With its business-driven approach, in-depth industry knowledge, cutting-edge technologies and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia and Australia, Equisoft helps its customers meet the challenges of this era of digital transformation.

Why Choose Equisoft? With 950+ employees, we are a stable organization that offers career advancement and fosters a stimulant environment. If that’s not enough, then check out these other perks below:

• Hiring Location: Canada (Montreal)
• You are working hybrid in a collaborative workspace
• Internal job title: Technical Support Specialist
• Full-time Permanent Role
• Benefits available day 1: Medical, Dental, Retirement Plan, Telemedicine Program, Employee Assistance Program, etc.
• Flexible hours
• Number of hours per week: 40
• Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University)

Role: The Senior Technical Support Specialist, reports to the Manager, IT Service Desk and is part of the information systems team. The candidate will serves as an escalation point for complex technical issues that cannot be resolved at Level 1, requiring deeper technical knowledge and troubleshooting capabilities.

SOFT SKILLS

• Demonstrated ability to identify process improvement opportunities and propose innovative solutions
• Proactive approach to exploring and evaluating emerging technologies
• Strong organizational skills and ability to manage multiple priorities
• Strong sense of organization and prioritizing
• Analytical and problem-solving skills
• Ability to communicate, write and synthesize information
• Ability to multi-task in a rapid-paced environment
• Team spirit, tact, diplomacy, autonomy, rigor, and discipline
  Equisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
  We thank you for your interest in our company and we guarantee that all submitted applications will be considered.
  Only those whose applications are selected will be contacted for interview purposes. By submitting your application, you consent to Equisoft collecting, using & storing your personal data in order to apply for a job and for Equisoft to analyze your application. Due to the nature of its products and services, Equisoft will perform thorough background checks prior to confirming one’s employment

Please refer the Job description for details