POSITION OVERVIEW

The Senior Technical Support Specialist role will be responsible for delivering first-class technical support to Eque2 customers, across our market-leading Enterprise ERP construction business solution, EVision; based on Microsoft Dynamics 365 Business Central. You will also lead the Enterprise EVision team from a technical standpoint.
The successful candidate will have proven previous experience with Microsoft Business Central (Financial Management module) and/or NAV/BC end-user experience (Financial Management module) as well as the relevant technical Support experience and skills.
This dynamic role, primarily based in our Newburn (Newcastle) office with hybrid working, offers flexibility for fully remote candidates, requiring occasional travel to Newcastle or Maidenhead as needed.

ESSENTIAL SKILLS AND EXPERIENCE

• Minimum 3 years of experience supporting Microsoft Business Central (Financial Management module) and/or NAV/BC end-user experience (Financial Management module).
• Bachelor’s degree in computer science; Information Technology, or related field (or equivalent work experience within a similar Technical Support role).
• Excellent communication skills – concise and effective in both written and verbal formats; adept at tailoring information for technical and non-technical audiences.
• Strong analytical skills with the ability to troubleshoot effectively.
• A high degree of self-motivation.
• Ability to work in a fast-paced environment; manage shifting priorities and implement changes quickly.
• A strong Customer Service ethic with a drive to constantly improve the customer experience.
• Experience using ITSM ticketing systems (e.g. Halo; Zendesk; ServiceNow).
• Experience supporting complex software products.
• Ability to manage and prioritise workload and demonstrate a proactive approach.
• A proven team player who builds strong relationships with teammates and rapport with aligned teams.
• An understanding of accounting fundamentals and principles, and business reporting requirements.

ESSENTIAL CORE TECHNICAL SKILLS

• Microsoft Business Central – Financial Management module.
• Knowledge of APIs (Postman).
• Strong PowerShell skills.
• Ability to use remote access tools.
• Broad understanding of IT environments, operating systems, networking, or relevant technical areas within the organisation’s domain.
• Proficient in Microsoft 365 apps.
• Experience with Power BI.

ADVANTAGEOUS SKILLS

• Experience with the following Business Central areas: Subcontractors; Contract Sales; Plant (Internal & External); GRNs; Site Requisitions (Material and Plant); Job Timesheets; Corporate Database; General Ledger; Purchase & Payables; Sales & Receivables; Projects; Inventory; Manufacturing; Timesheets; Fixed Assets & Resources.
• Experience with the following third-party Business Central apps: Jet Reporting; Continia Document Capture; Continia Document Output; ZetaDocs & Expand-IT.
• Knowledge of using PowerShell commands for management of Business Central configuration.
• Knowledge of the construction industry.
• Knowledge of ERP systems.
• Experience working within a SaaS environment.
• Experience in a fast-growing, preferably PE backed software business with turnover between £15m and £50m.