Senior Technical Support Specialist at Reliant Holdings Ltd

Pampa, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

0.0

Posted On

07 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support Leadership, Advanced Troubleshooting, Incident Documentation, Hardware Support, Software Support, Enterprise Applications, Connectivity Troubleshooting, Remote Access Support, Email Support, Printing Support, User Training, Process Improvement, Service Monitoring, Customer Communication, Coaching, Ticketing Systems

Industry

Chemical Manufacturing

Description

Who We Are Reliant Holdings is the largest privately held CO2 related family of companies in North America. With over 30 years experience in the capture, purification and production of CO2 for use in a wide range of industries. How Your Day Flows Your day is spent onsite in Pampa, Texas, starting with a quick review of service trends and open items so priorities are clear. You coordinate with teammates and other departments to keep work moving, balancing planned project touchpoints with unexpected walk-ups. Between check-ins, you update knowledge articles and refine support workflows based on what you're seeing in the field. You'll also carve out time to share practical tips with users and keep asset records current, finishing the day with a clean handoff and clear notes for what's next. Role Summary As Lead Technical Support Specialist, you will direct day-to-day support execution while serving as the escalation point for complex end-user issues. This role exists to keep onsite technology dependable, reduce downtime, and strengthen service consistency across the organization. Key responsibilities include supervising and supporting technical support specialists; monitoring queue health and escalating as needed; documenting incidents, root causes, and resolutions in the ticketing system; delivering advanced troubleshooting for hardware, software, enterprise applications, connectivity, remote access, email, and printing; partnering on IT projects and system implementations; and driving continuous improvement through process updates, documentation, and user training. Required knowledge and skills: - Proven ability to lead, coach, and develop support staff - Strong troubleshooting and customer-focused communication - Discipline in ticketing, documentation, and service monitoring As part of our commitment to quality and excellence, Reliant Holdings will continue to maintain a safe, healthy environment for you by requiring all applicants to submit to a criminal history check and those tentatively selected for a position to submit to screening for alcohol and illegal drug use prior to appointment for a job. In addition, applicants may be screened for ability to perform essential functions of some positions.

Responsibilities

Direct day-to-day technical support execution and serve as the primary escalation point for complex end-user issues. Supervise support staff, monitor queue health, and drive continuous improvement through documentation and user training.