Senior Technical Support Specialist at West Pharmaceutical Services Cornwall Ltd

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Manufacturing Execution Systems, Enterprise Resource Planning, Digital Transformation, IT Security, Project Management, Collaboration, Service Management, Problem Resolution, Communication Skills, Interpersonal Skills, Change Management, Lean Sigma, Desktop Support, Network Technologies, Microsoft Active Directory

Industry

Pharmaceutical Manufacturing

Description

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. Job Summary Working closely with the regional and global Digital and Transformation team, the role of the Manufacturing Network and Digital support site team is having responsibility for developing and efficiently operating all aspects of the site's infrastructure and End User devices in line with corporate guidelines and procedures. Performs duties in line with best Digital and Transformation practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance). Leading the site's workload distribution and coordinating with other teams and local management. Work location: Jurong Plant (address: 15 Joo Koon Circle, Jurong, 629046 Singapore) Essential Duties and Responsibilities Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems Problem determination and resolution through existing procedures but also identifying new ways to resolve unexpected problems Subject Matter Expert for local site support on all major and more complex Digital and Transformation technologies Driving and coordinating IT security for local site with support from corporate Subject Matter Expert Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services Participate in local, regional, and global Digital and Transformation projects, coordinate roll-out of same on local site level and leading local Digital and Transformation projects Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads Professional attitude in maintaining a clean, orderly and safe work area Exemplary behavior in IT security related topics Participate in “on-call” support rotation Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct Compliance to all local site Environmental, Health and Safety regulations Compliance to all local site company policies, procedures and corporate policies Other duties as assigned Education Bachelor's Degree BachelorÂ’s degree or equivalent experience in Computer Science required Work Experience Minimum 5 years Minimum of 7 years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment required Preferred Knowledge, Skills and Abilities Excellent interpersonal skills and communication skillsStrong service orientationOpen to change and prepared to drive changeAbility to work on own initiative and to meet strict deadlinesStrong project management and coordination skillsExperiences in collaboration within international teamsRequired Language: EnglishHas advanced and specialized expertise, typically developed through a combination of job-related training and considerable on-the-job experienceCompletes assignments and facilitates the work activities of others; may coordinate work beyond own areaProposes improvements to processesActs as a lead, coordinating the work of others – but is not a supervisorWorks autonomously within established procedures and practicesAble to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job DescriptionSupport and contribute in Lean Sigma programs and activities towards delivery of the set targetAble to comply with the company’s safety policy at all timesAble to comply with the company’s quality policy at all timesDesktop support incl. MS Office Suite; MS Windows Server administration; Network technologies/protocols and administration; Microsoft Active DirectoryLicense and Certifications Information Technology\Information Technology Infrastructure Library (ITIL) ITIL Foundation Certification preferred West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Senior Technical Support Specialist is responsible for providing support for IT systems and end-users, ensuring compliance with regulatory requirements, and coordinating IT security at the local site. The role also involves collaborating with regional and global teams on Digital and Transformation projects.