Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree or equivalent experience in Education, Instructional Design, Adult Learning, Technical Support, or relevant field.
• 5+ Years relevant experience in client-facing roles.
• Strong skills in conducting virtual instructor-led training (Zoom, Teams, GoToWebinar, etc).
• Proven ability to develop curriculum and training programs for technical products.
• Excellent written, verbal, and presentation skills with a customer-centric approach.
• Experience conducting virtual instructor led training sessions via Zoom, Meet, Teams, GoToWebinar, or similar.

PREFERRED QUALIFICATIONS

• Experience with restaurant software systems and/or operations.
• Familiarity with LMS platforms, Adobe Creative Cloud, and video editing tools.
• Background in SAAS, IT, or software support
• Certifications in adult learning or instructional design (e.g. ATD, CPTM).

SKILLS AND CAPABILITIES

• Knowledge - having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways.
• Adaptability - connect with diverse customer audiences and work proactively in a fast-paced, evolving environment.
• Job Complexity - Maintain ownership of a sub-function, apply knowledge to meet goals, maintain relationships, and propose opportunities to improve processes and business functions. Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Supervision - Determine methods and procedures on new assignments and occasionally coordinate activities of other team members

The Senior Technical Trainer is responsible for delivering high-quality training programs for customers and internal teams on our restaurant technology solutions. This role designs curriculum, develops certification paths, and facilitates engaging live and virtual training experiences. Working cross-departmentally with product managers, developers, and support teams, the trainer ensures content accuracy, brand alignment, and relevance to evolving customer needs. This role is organized within the Product Management team and reports to the Director of Product Education.