Senior Technical Writer at Ciklum

, , Poland -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Writing, Cloud Computing, Infrastructure as a Service, Information Architecture, Topic-Based Authoring, Confluence, GitHub, Jira, Lucidchart, Visio, Draw.io, Procedural Writing, Stakeholder Management, Quality Assurance, Visual Documentation, Communication

Industry

IT Services and IT Consulting

Description

Ciklum is looking for a Senior Technical Writer to join our team in Poland. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Senior Technical Writer, you'll become a part of a cross-functional development team engineering experience of tomorrow. You'll support the Cloud and Production Engineering teams in documenting highly technical, internal-facing systems. The primary goal is to standardize our information architecture and create high-quality technical content for a developer audience. You will be responsible for transforming complex engineering contexts into clear, concise, and findable documentation that covers infrastructure, onboarding, and troubleshooting. This project requires a writer who can work independently to navigate limited SME availability and collaborate directly with senior engineering leadership, including Directors and Lead Software Engineers. Responsibilities: Documentation Development: Create clear, concise, and easy-to-understand user assistance and how-to guides for internal systems Information Architecture: Organize content logically using Topic-Based Authoring principles to improve findability and ensure a logical flow for developer-focused material Technical Standard Adherence: Ensure all documentation follows specific internal templates and high-level technical writing standards (such as the Microsoft Writing Style Guide) Stakeholder Management: Proactively schedule and manage interviews with Subject Matter Experts (SMEs), overcoming challenges related to limited SME availability Quality Assurance: Ensure user assistance correctness by leading the draft-to-publish process through rigorous stakeholder reviews Visual Documentation: Maintain a professional balance between graphics and text, utilizing tools to create technical diagrams that complement written content Cross-Team Collaboration: Act as a team player by joining sync calls and overseeing project progress across various engineering stakeholders Requirements: Experience & Domain Knowledge: Proven experience working as a Technical Writer within the software engineering domain. While direct tool administration is not required, candidates must be comfortable documenting internal-facing systems and have a strong familiarity with Cloud computing and Infrastructure as a Service (IaaS) Core Writing Skills: Exceptional ability to grasp an abundance of technical context in a short timeframe Expertise in procedural writing (installation and troubleshooting) Strong adherence to Information Architecture and Topic-Based Authoring Tool Proficiency: Platforms: Proficiency in Confluence and GitHub as primary documentation environments Project Tracking: Familiarity with Jira for tracking deliverables Diagramming: Experience with Lucidchart, Visio, or draw.io Personal skills: Proactivity: Must be patient and persistent in gathering details from busy developers who may not prioritize documentation Independent Research: Ability to work independently to drive project deliverables forward Communication: Strong interviewing skills and the ability to communicate effectively with senior engineering stakeholders What`s in it for you? Strong community: Work alongside top professionals in a friendly, open-door environment Growth focus: Take on large-scale projects with a global impact and expand your expertise Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies Flexibility: Enjoy flexibility – full remote working possibilities Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations About us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. With delivery centers in Wrocław and Gdańsk, our 300+ professionals in Poland drive forward-thinking solutions for global clients. Join a community where collaboration sparks innovation—and your impact reaches millions. Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

Responsibilities

Create clear and concise documentation for internal systems while organizing content logically. Collaborate with engineering teams to ensure high-quality technical content is produced.