Compass Point is looking for a Senior Technical Writer/Developer (Salesforce Web Support) to work in Fort Meade, Maryland. To join our team of outstanding professionals, apply today!
Researches, writes, edits and proofreads technical data for use in documents or sections of documents such as manuals, procedures and specifications. Ensures technical documentation is accurate, complete, meets editorial and government specifications and adheres to standards for quality, graphics, coverage, format and style. Assists in establishing style guidelines and standards for texts and illustrations. Retrieves, organizes, analyzes and synthesizes subject matter and transforms it into easy-to-understand information. Creates or revises hardware or software product documentation, which includes installation, operation and maintenance instructions and other technical publications such as technical advisories and release notes. Performs work with a high degree of latitude. Handles the most complex issues. Possesses expert knowledge of subject matter. May act as a lead.

QUALIFICATIONS

• An interim Secret clearance is required for consideration, an active DoD Secret clearance is highly preferred
• 10 years of recent relevant experience (five years of which in Computer Science or related field or in an engineering related discipline); BA/BS (or equivalent) and Information Assurance Management (IAM) IAM-III level certification.

• With input from technical Subject Matter Experts (SMEs), develop white papers to address common issues and provide recommendations and workarounds for known issues.
• Assist in collecting and organizing information for the preparation of user manuals, training materials, installation guides, proposals, optimization suggestions, and reports.
• Responsible for editing functional descriptions, system specifications, user manuals, special reports, or any other customer deliverables or document, conducting research and ensuring the use of proper technical terminology, translating technical information into clear, readable documents to be used by technical and non-technical personnel, using the standard help compiler to prepare all on-line documentation (for applications built to run in a Windows environment), and assisting in performing financial and administrative functions.
• Prepare and maintain operations documentation, user guides and manuals and technical publications. Prepare reports, responses, and briefings targeted to a wide range of audiences.
• Work with developers to produce quality documentation and training materials.
• Coordinate layout and design of documents. Work on all phases of documentation.
• Assist in the preparation of documents and supports the development of contract deliverables and reports.
• Capable of managing several different tasks from several different requestors at one time.
• Work with the engineering team and technical writers to create/maintain web pages via Salesforce that will capture frequently asked questions and answers.
• Work with PMO staff to develop webpages that address cloud capabilities across multiple vendors.
• Work with PMO staff to develop salesforce workflows to manage customer interactions to include forwarding emails, creating customer feedback forms to collect mission owner feedback, and organizing that data into reports so that it can be reviewed and prioritized by the government.