Senior Technical Writer II at DigitalOcean Droplet Limited

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

178000.0

Posted On

24 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Writing, Documentation, Git, GitHub, Markdown, Research Skills, Linux, Command Line, Collaboration, Time Management, User Empathy, Cloud Computing, API Documentation, Product Management, Product Design, Technical Learning

Industry

Software Development

Description

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world. We want people who are passionate about helping developers build and deploy real-world applications. We are looking for a passionate, results-oriented, and motivated self-starter to join the Product Documentation team to collaborate on our product documentation efforts for Compute, Storage, Network, and Developer Tools products, and services. Reporting to the Senior Manager of Product Design and Documentation, the Technical Writer will work across the organization to produce product documentation and set standards across the team. DigitalOcean technical writers approach documentation with deep customer empathy, a genuine curiosity about the technology they are writing about, and a critical eye for evaluating the helpfulness of existing content. The reward? You will get to work with a team of high-energy and dedicated product managers, designers and engineers to impact the lives of developers by simplifying innovation for them. This role is a great opportunity for someone with a technical background who is interested in teaching and communicating how our products work in a simple and clear way. You should be highly collaborative, enthusiastic about helping others, and able to communicate clearly in a variety of contexts (one-on-one, small groups, email, tutorials, etc). In joining our team, you'll enjoy a competitive salary, great benefits, a creative and comfortable work environment, and the exciting opportunity to be part of a fast-paced and growing technology company. What You’ll be Doing: Collaborating with product design, engineering, and product management to write user-focused documentation for our technical developer audience, including technical how-tos, support articles, and conceptual explanations. Collaborating with the team of product docs technical writers on peer reviews, work distribution, and content strategy. Understanding and using DigitalOcean's products at a fundamental level, like deploying, configuring, and updating resources using DigitalOcean's UI, API, and CLI. Verifying the technical functionality of in-progress and release-ready cloud-based products to write accurate docs. Thoroughly understanding user goals to provide feedback on products in development and to inform content creation and maintenance. What We're Looking For: Substantial experience with docs as code: Fluency with version control (Git, GitHub), like branching, forking, and resolving merge conflicts. Fluency using PR-based workflows for writing collaboration and peer reviews. Familiarity with static site generators (Hugo). Familiarity with writing content in Markdown. Exceptional self-driven technical learning and writing ability: Strong research skills and the ability to pick up new technical concepts quickly. A portfolio of published writing (personal or professional) for a technical audience, ideally on cloud computing or related concepts. Well-developed reader empathy and Experience with Linux and working from the command line. Excellent written and verbal English communication skills. Experience collaborating cross-functionally to gather technical information. Experience working remotely or collaborating from an office with remote teams. Excellent organizational skills and time management. Nice-to-haves include: Notable writing or publishing experience, like technical book authorship or developmental editing. Software engineering experience, especially front-end web development or familiarity with Go or Python. Familiarity with OpenAPI (Swagger) specs and API docs. Professional experience with requirements gathering and manual or automated acceptance testing. Why You’ll Like Working for DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is between $143,000 - $178,000 based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. *This is a remote role #LI-Remote

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Responsibilities

The Technical Writer will collaborate with product design, engineering, and product management to create user-focused documentation for DigitalOcean's products. This includes writing technical how-tos, support articles, and conceptual explanations while ensuring the accuracy of the documentation.