WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Our Design team is looking for motivated individuals to lead a user assistance project and define user assistance strategy for our SAP Business Warehouse product.
Ideal candidates are data-driven in their work, strive to truly understand the needs of our users, and are excited to collaborate with our engineering colleagues. Initiative and creativity are key, as is the ability to balance detailed writing work with strategic, long-term thinking. You empathize with the user and use your writing to help them accomplish their goals.

As a Senior User Assistance Writer, you will

• Lead user assistance projects, serve as subject matter expert for development/User Assistance initiatives, and define user assistance strategy for the product.
• Research, map, and validate user journeys for our products with an emphasis of how language can increase adoption and improve onboarding.
• Create help documentation (embedded help, multi-media, and documentation) targeted at various user profiles.
• Write UI texts and other UX copy to enhance the usability of our products in close collaboration with all stakeholders.
• Define terminology (simple, consistent, and conforms to industry standards).
• Adhere to standards and guidelines to deliver high quality user assistance.