Senior Technical Writer at SoundHound AI

, , United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Content Creation, Technical Documentation, Api Documentation, Stakeholder Collaboration, User Experience, Agile Environments, Information Architecture, It Concepts, Itil, It Service Management, Programming Concepts, British/American English, Project Management, Madcap Flare, Git, Jira

Industry

Software Development

Description

THE OPPORTUNITY The Senior Technical Writer must speak and write fluent British/American English because that’s the standard used in our documentation. The person needs to be self-motivated. The role needs to have experience working with time-starved subject matter experts to get information. WHAT YOU'LL DO Content Creation & Management * * Create, maintain, and update comprehensive technical documentation including user guides, API documentation, process workflows, and troubleshooting guides * Develop documentation for multiple audiences: end-users, system administrators, developers, and support teams * Translate complex technical concepts into clear, accessible content for non-technical stakeholders * Design and implement documentation standards, style guides, and governance processes * Manage the complete documentation lifecycle from planning through publication and maintenance Stakeholder Collaboration * * Partner with cross-functional teams including developers, product managers, customer support, and subject matter experts * Conduct interviews with time-constrained SMEs to extract technical knowledge and requirements * Facilitate documentation reviews and gather feedback from internal teams and end-users * Work closely with development teams in Agile environments to document new features and system changes User Experience & Design * * Apply UX principles to create intuitive, user-friendly documentation experiences * Design information architecture and navigation systems for optimal content discoverability * Create visual aids including diagrams, flowcharts, screenshots, and process maps * Analyze user feedback and documentation metrics to continuously improve content quality and usability Project & Process Management * * Plan, prioritize, and manage multiple documentation projects simultaneously within tight deadlines * Coordinate documentation efforts across teams and ensure alignment with product releases * Establish and maintain documentation workflows and version control processes * Track documentation KPIs and report on content performance and user engagement WHAT YOU'LL BRING Technical Proficiency * * Strong understanding of IT concepts, software applications, and cloud services * Familiarity with IT service management (ITSM) frameworks, such as ITIL * Familiarity with IT operations and tools like Freshdesk, ServiceNow * Experience with at least basic software programming concepts, languages, and tools. * Willingness to learn new technologies and tools as the industry evolves Writing and Communication Skills * * Excellent written communication skills with a focus on clarity and conciseness * Ability to tailor documentation to different audiences (end-users, administrators, developers) * Proficiency in gathering and synthesizing information from various sources * Ability to interview time-starved subject matter experts (SMEs) to extract information * Strong problem-solving abilities to understand complex systems and workflows * Capability to analyze user feedback and metrics to improve documentation quality * Skills in creating diagrams, flowcharts, and other visual aids to enhance understanding * Familiarity with training tools and learning patterns * Attention to detail for proofreading and editing documentation for accuracy and consistency * Ability to develop and follow documentation standards and style guides * Flexibility to adapt documentation strategies based on project needs and feedback * Ability to work collaboratively with cross-functional teams, including developers, product managers, and customer support * Strong interpersonal skills to facilitate communication among team members * Fluent writing and speaking in British/American English Project Management * * Experience in planning, prioritizing, and managing documentation projects * Ability to work effectively within deadlines and handle multiple projects simultaneously Documentation Tools * * Experience with technical writing tools (e.g., MadCap Flare, Adobe RoboHelp, Confluence) * Familiarity with version control systems (e.g., Git) for collaborative documentation * Understanding of content management systems (CMS) for organizing and publishing documentation * Ability to manage documentation lifecycle and updates * Understanding of UX principles to create user-friendly documentation * Skills in creating intuitive navigation and layout in documentation * Familiarity with graphic design tools (e.g., Snagit, Visio) * Familiarity with Jira and Productboard WORKPLACE & COMPENSATION ANYWHERE IN THE USA. This position is available for remote work across the United States. Employees within a 60-mile radius of a SoundHound AI office are expected to work from the office on three pre-scheduled, company-wide “core days” per month to encourage in-person cross-team collaboration. SPECIFIC USA TIMEZONE(S). This USA-based position is available for remote work in the [Pacific | Mountain | Central | Eastern] timezone(s). Employees within a 60-mile radius of a SoundHound AI office are expected to work from the office on three pre-scheduled, company-wide “core days” per month to encourage in-person cross-team collaboration. SANTA CLARA ONLY. This United States-based role requires an onsite OR hybrid workplace arrangement at our Santa Clara, CA office. Employees within a 60-mile radius of the Santa Clara office are expected to work from the office on three pre-scheduled, company-wide “core days” per month to encourage in-person cross-team collaboration. NEW YORK ONLY. This United States-based role requires an onsite OR hybrid workplace arrangement at our New York City office. Employees within a 60-mile radius of the New York City office are expected to work from the office on three pre-scheduled, company-wide “core days” per month to encourage in-person cross-team collaboration. The estimated salary for this position is [replace with MIN and MID of range of JOB LEVEL for all applicable LOCATION TIERS] plus equity. In addition to salary and equity, you will receive comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.

Responsibilities

The Senior Technical Writer will create, maintain, and update comprehensive technical documentation such as user guides and API documentation for various audiences, while partnering closely with cross-functional teams like developers and product managers. This role also involves applying UX principles to documentation design and managing the complete documentation lifecycle from planning through publication.