Senior Technician (IT Change Management) at NATO

Mons, Wallonia, Belgium -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, Risk Management, ITIL, Stakeholder Engagement, Configuration Management, Documentation, Reporting, Process Administration

Industry

IT Services and IT Consulting

Description

Who we are: For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia. Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff. Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge. About the job: Based in Mons, Belgium, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Mons, which reports to the Chief Operating Officer (COO) and the Chief Service Operations (CSO), and holds responsibility for the day-to-day delivery of services as the Service Management Authority (SMA) for two service level agreements. We are looking for a driven and enthusiastic Senior Technician (IT Change Management) who will take on the following roles and responsibilities: Undertakes basic risk management activities. Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries. Applies tools, techniques and processes to administer, track, log, report on and correct configuration items, components and changes. Applies tools, techniques and processes to administer, track, log, report on change requests. Identifies common types of infrastructure and non-infrastructure changes in information technology. For a full list of duties, please review the job description on the NCI Agency career site. About you: The valuable knowledge and experience that you bring to this role are: Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience. 2 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholders. ITIL Foundation Certification. Fluency in English, both written and spoken. What we offer: Genuinely meaningful work as part of the most successful alliance in history; 5 year contract with competitive tax-free salary and household and children’s allowances; Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave; Excellent private health insurance scheme; Generous annual leave of 30 days plus official holidays; NATO Pension Scheme; Development programs such as professional training, wellbeing, and more. To learn more about NCI Agency and our work, please visit our website. The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability. Additional details on the conditions of application can be found via the NCI Agency career site.

Responsibilities

The Senior Technician (IT Change Management) will undertake basic risk management activities and apply tools and techniques to administer and track change requests. They will also identify common types of infrastructure and non-infrastructure changes in information technology.