Senior Technician (Network Information Systems)

at  Spektrum

Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

WHO WE ARE SUPPORTING

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO’s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO’s communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO’s military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO’s mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO’s information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO’s communication and information technology capabilities.

ESSENTIAL SKILLS AND EXPERIENCE

• Working knowledge of Local Area Networks (LAN)/Wide Area Networks (WAN) technologies, Transmission Control Protocol(TCP)/Internet protocol (IP).
• Working knowledge of routing and switching protocols, Voice over IP technologies and associated standards.
• Working knowledge of Microsoft operating systems and LINUX server software
• Working knowledge of server and client hardware technologies, knowledge of Microsoft Pre-deployment Environments and Microsoft

EDUCATION

• Vocational training at a higher level in Computer Science, Mechanical, Telecommunications,
• Vocational training at a higher level in Telecommunications, Electronics, or Electrical Engineering or relevant discipline leading to a professional qualification and 5 years of related experience, or equivalent combination of qualifications and experience;
• Vocational training at a higher level in Information Communication Technologies (ITC) National or Military equivalent;

Under the direction CSSC and coordination with Engineering Maintenance Branch, the incumbent of this role will perform Network Information System (NISS)-related duties as follows:

• Advise the supervisor on scheduling and tracking of subjectmatter expertise work for Deployable CIS (DCIS) assets in the Area of Responsibility (AOR) for corrective and preventative maintenance inspections (CMI/PMI) on all NATO CIS equipment based on Service Level Agreements. Furthermore, execute and report PMI/CMI or implemented changes following prescribed formats.
• Assist in scheduling and tracking of FSP activities in support of operations, exercises, projects for DCIS as assigned. Coordinate scheduled (based on the Service Delivery Schedule, SDS) work, executing assigned PMI or Changes (as of the Change Management Plan, (CMP), and CMI / repairs or replacements, reporting all technical work as of assigned reporting formats and standards.
• Develop detailed analysis of system deficiencies and provides advice on technical solutions in line with existing standards to ensure operational readiness for the AOR as tasked. Then, assists in preparation of future upgrades of the DCIS nodes providing
• feedback and drafting Technical Notes and further implementation of the approved changes.
• Provide on-site or remote support and guidance to the users referring to the IS issues reported to NCIA FSP (including but not limiting to ITSM tickets).
• Where needed, coordinate with other NCI Agency internal stakeholders technical aspects of the performed work.
• Perform all the duties respecting standards set by DCIS SLA, KPIs and the supervisors or other NCI Agency entities (such as CSSC). Ensures all CIS equipment discrepancies are fully identified, investigated, documented, reported and implements corrective actions in accordance with NCI Agency directives;
• Coordinate and execute assigned technical tasks efficiently in line with set target dates. Explains and provides system technical and logistical advice to colleagues and asset managers, and initiates necessary actions to meet set maintenance or repair targets.
• Implement received designs and configuration, based on documentation from assigned projects and for AOR systems, following required operating procedures and processes.
• Coordinates and implements procedures, tools and techniques for monitoring and managing performance of systems under maintenance and provides required reports.Provide On the Job Training (OJT) to Level 2 or 1 technicians, covering IS equipment and/or complete IS assets.
• Perform other duties as required.