Senior Technician at Next Adventure

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Leadership, Teamwork, Time Management, Conflict Management, Flexibility, Continuous Learning, Equipment Repair, Boot Fitting, Inventory Management, Rental Management, Technical Skills, Safety Protocols, Communication, Training

Industry

Retail

Description

Description Summary: Next Adventure surrounds itself with employees who are passionate about the outdoors and want to make a positive impact in the company every day. The role of every Senior Technician is to promote our mission: Inform. Outfit. Excite. At its core, Next Adventure is a sales organization built around serving our customers and community. Every team member, regardless of role, is expected to support this mission and stay connected to the retail floor. General Description of Position: The Senior Technician is the first promotion that can be achieved by a Technician. This position is available at any time for a Technician to apply for. To be qualified for this position Technicians must be able to show key rental, tune, and repair skills. Senior Technicians are expected to be leaders among their peers, and be able to problem solve independently in their department. This position is able to resolve customer complaints independently and find win-win solutions. The Senior Technician is the right hand of the Shift Lead and responsible for backing up the leadership team on any decisions they make. Job Responsibilities: Efficiently facilitate tune shop operations and customer workflow by collaborating directly with Team Leads to implement and uphold rental and tune shop processes. Be a cornerstone of knowledge in the tuneshop, equipment repairs, and rental shop operations. This position must be able to operate all tuneshop equipment and perform quick tunes, full tunes, ceramic edges, phantom waxes, advanced equipment repair, high end race tunes, and program company tuning machines. Able to effectively and efficiently perform any style of binding mounts (Including: Tele, paper jig, and coil). Perform advanced rental functions: create staff profiles, create/edit rental articles, inventory management, reporting, IT troubleshooting, and reservation management. Be able to effectively train Technicians on tune and rental shop skills. Assess customer needs and offer the proper advice on tune shop services, repairs, and rental equipment. Perform regular audits on tuneshop forms and ensure that all Technicians are filling them out correctly. Perform regular rental fleet audits to ensure that all Next Adventure equipment is functioning properly and inventory is accurate. Regularly monitor that all Technicians are using equipment properly and following safety protocols. Be able to work effectively on the retail floor as needed and meet the standards laid out for all entry level Associates. Perform basic Point of Sale functions: Inventory searches, cash register duties, creating customer profiles, and tag printing. Perform advanced level boot fitting skills: in depth heat molding, adjust canting, cut/fit insoles, modify shells, and create custom foot beds. Requirements Qualifications: Previous experience working as a Next Adventure Technician or equivalent. Have up to date binding certifications from all manufacturers: Marker, Tyrolia/Head, Atomic/Salmon/Armada, and Rossi/Dynastar/Look. Able to perform any style of ski binding mount. Able to operate tuneshop machinery: base grinder, stone grinder, edging machines/tools, base/edge repair tools, waxing tools and robot tuning machines. Expert boot fitting knowledge. Able to do base welds, ptex work, and epoxy repair. Ability to work under pressure while meeting tight deadlines. Strong leadership skills. Enjoys and thrives working with a team. Excellent problem solving skills. Excellent customer service skills. Ability to talk in depth about skis, snowboards, snowshoes, mountaineering gear and other pertinent rental inventory. Ability to assess equipment damage and provide recommendations to repair. Light to moderate lifting, with reasonable accommodation. Standing for long periods of time. Availability to work a flexible schedule, including evenings, weekends, and holidays. Key Competencies: Customer Focus- Anticipating, meeting and/or exceeding customer needs, wants and expectations. Teamwork- Cooperating with others to meet objectives. Flexibility- Readily modifying, responding and adapting to change with minimal resistance. Continuous Learning- Taking initiative to regularly learn new concepts, technologies and/or methods. Planning and Organizing- Establishing courses of action to ensure that work is completed effectively and on time. Conflict Management- Understanding, addressing and resolving conflict constructively. Time and Priority Management- Prioritizing and completing tasks in order to deliver desired outcomes within allotted time frames. Hiring Process at Next Adventure - What to Expect: At Next Adventure, our primary objective is to hire the most qualified candidates and ensure their long-term success within our organization. We place great value in our hiring process, and we ask that all applicants submit a cover letter with their resume. We appreciate the time and effort that goes into submitting an application, please be assured that we will respond to all applications within 1-2 weeks, and we will maintain open communication with our applicants throughout the process. We use a generic email account to communicate with applicants, and sometimes our emails may end up in your spam or promotions folder. Please ensure that you check these folders for any correspondence from Next Adventure. To streamline our communication process, we highly recommend opting-in for text messages, as this will allow for quick questions and reminders about interviews. At Next Adventure, we take a personal interest in every applicant, and we read each resume and cover letter carefully. We value creativity, initiative, and a passion for the industry. Our goal is to hire the best candidates and retain them for the long-term, and we believe that this process begins with a strong application and a commitment to kaizen. Next Adventure provides the following benefits to full-time (FT) employees: Group health, dental, and vision insurance - UHC Group health, dental, and vision insurance - UHC & Principal Short-term disability Voluntary life insurance, and 25,000 basic life insurance OregonSaves Retirement plan Vacation up to 4 weeks, based on position and years of service. 2 week sabbatical added after 10 years. Next Adventure provides additional perks to any employee as follows: Employee discount: Max 35% Free Demos & Rentals Access to Industry Pro Deals on products, events, lift tickets, and more

Responsibilities

The Senior Technician facilitates tune shop operations and customer workflow while being a cornerstone of knowledge in equipment repairs and rental shop operations. They are responsible for training Technicians and ensuring compliance with safety protocols.