Senior Technician (VTC) for NATO with security clearance at WLG

Mons, Wallonia, Belgium -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Voice Teleconferencing, Video Teleconferencing, Service Continuity, Innovation, Project Support, Configuration, Maintenance, Change Requests, Technical Documentation, Mentoring, Troubleshooting, SIP, H323, PSTN, Virtualization, Cloud Technologies

Industry

Financial Services

Description

Would you like to join the leading international intergovernmental organization? As a Senior Engineer specializing in Voice and Video Teleconferencing (VTC), you will serve as a crucial link between our state-of-the-art voice and video infrastructure and our users worldwide. You will act as a technical expert, innovator, and mentor, guiding the evolution of our communication systems to ensure they remain reliable, scalable, and future-proof. By combining your deep technical expertise with a commitment to collaboration and mentorship, you will play a vital role in safeguarding NATO’s global connectivity. Responsibilities: Perform service continuity improvement tasks on the NATO voice & VTC infrastructures; Support innovation efforts related to voice and video conferencing technology; Work with the project management team and provides technical support to projects to enhance and improve the existing infrastructure and services; Plan, test and carry out routine configuration and maintenance operations within the voice and VTC domains; Be prepared to support maintenance activities and infrastructure deployments during out of business hours; Coordinate and raise CRQs (change requests) and ASIs (authorised service interruptions) when needed; Responsible for the creation and maintenance of technical documentation (configuration baselines, engineering reports, network diagrams, etc.) and provide training for other team members on new technologies and features; Mentor and/or coach team members on new voice and VTC technologies or features; Investigate and propose long-term solutions to encountered equipment and configuration problems; Provide third level support to the operations team for both static and deployable voice and video conference infrastructures when needed. Essential Qualifications & Experience: Education: A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post. Experience: At least 2 years' experience designing, implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization. Experience deploying communication and collaboration software (such as video conferencing systems, team messaging applications, and document sharing platforms). Proven experience in the configuration and operation of Voice and VTC core systems and end devices. Proven experience in deployment and configuration of security features in the voice and VTC domains (TLS, PKI, IPSec, etc.). Excellent troubleshooting skills with a methodical approach to resolving QoS and technical issues in complex IP networks. Excellent knowledge of SIP, H.323 and PSTN signalling protocols. Good working knowledge of virtualization and cloud technologies. Experience providing end users support. Training/Certifications: Certified ITIL Foundation Education, Experience and Training (desirable): Experience: Experience with collaboration solutions from major vendors like Cisco, Poly and Pexip. Qualification of Cisco Certified Network Professional Collaboration (CCNP Collaboration). Experience with monitoring platforms and protocols such as CA Spectrum, nGenius One, SNMPv3, Syslog, etc. Scripting experience ideally in Python and experience using regular expressions. Experience with cloud-based collaboration solutions like Microsoft Teams and Cisco Webex. Ability to navigate, influence and negotiate with all levels of the organization, business partners, customers and users. Strong communication skills and the ability to be concise in both written and verbal communications. Prior experience of working in an international environment comprising both military and civilian elements. Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation. If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.

Responsibilities

The Senior Technician will be responsible for improving service continuity on NATO voice and VTC infrastructures, supporting innovation efforts, and providing technical support for infrastructure enhancements. They will also plan, test, and execute routine configuration and maintenance operations, coordinate change requests, and create technical documentation.