JOB SUMMARY

As a Senior Technology Delivery Manager, you will be accountable for team performance and the delivery of complex technology products and services over one or more teams. You will set up your teams for success and represent them to stakeholders and suppliers, building successful relationships across and beyond the organisation. You will find and remove blockers and inefficiencies, using data to continually push for better ways of working, leading to better outcomes.
As a senior member of the Home Office Technology Delivery community, you’ll share knowledge and experience with colleagues across the department and wider Government, building skills and applying good practice and standards.
You will support the UK’s security and prosperity through the products and services that you help to deliver.
Due to business requirements this post is available on a full time/flexible working basis. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert.
We value diversity and inclusion and welcome applications from the widest diversity of backgrounds, cultures, and experiences. We encourage applications from women, people with disabilities and LGBT+ as they are currently under-represented in the Home Office at this grade level. Appointments will be made on merit based on fair and open competition.
This role requires Security Clearance and NVPP3. Typically, you will need to have lived in the UK for the past 5-years to obtain these clearances.

ESSENTIAL SKILLS CRITERIA

You’ll have a demonstrable passion for delivery with the following skills or proven experience in:

• Leading teams in different delivery approaches, such as Agile and Waterfall, guiding them in implementing the most appropriate methodology for the situation, while continuously reflecting and challenging them to inspect and improve processes,
• Facilitating teams in the delivery of technology products and services throughout their lifecycle,
• Creating the best team makeup for the situation, bringing people together into a motivated team, identifying and rectifying issues in the team dynamic,
• Identifying, prioritising and managing risks, issues and dependencies,
• Communicating and mediating between technical and non-technical stakeholders, managing stakeholder expectations, resolving issues and improving relationships,
• Monitoring the performance of suppliers and acting as a point of contact with them.

PEOPLE AND SKILLS

Stakeholder Management

• Organisational Facilitation (OFCL) – level 4

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Risk Management (BURM) – level 4
• Project Management (PRMG) – level 4
• Stakeholder Relationship Management (RLMT) – level 4
• Supplier Management (SUPP) – level 3
• Team Dynamics and Collaboration (HO33) – level 3
• Organisational Facilitation (OFCL) – level 4

UK RESIDENCY AND SECURITY REQUIREMENTS

Please note that this role requires Security Check (SC) clearance, which would normally need 5 years’ UK residency in the past 5 years.
However, in exceptional circumstances security clearance applications for candidates who have been present in the UK for at least 3 of last 5 years may be considered. Failure to meet this residency requirement will result in your security clearance application being rejected.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

YOUR MAIN DAY TO DAY RESPONSIBILITIES WILL BE:

• Take responsibility for delivery of technology products and services, facilitating and coaching teams in using the most appropriate methodologies in complex, ambiguous situations. Facilitate structured approaches to problem-solving and competing user needs, continuously improving processes and performance.
• Create and maintain realistic plans, keeping delivery on track within quality, cost, and time constraints. Remove blockers to success, managing stakeholders and engaging with governance as appropriate.
• Develop motivated, functioning teams, empowering collaboration and delivery while giving direction and constructive feedback. Monitor the profile and health of teams and work with them to resolve issues.
• Ensure that risks are identified, understood, and mitigated, involving specialists where necessary.
• Manage engagement with technical and non-technical stakeholders. Collect and use feedback to measure, develop and enhance stakeholder relationships and resolve issues.
• Act as a routine contact point for suppliers involved in delivery. Monitor supplier performance and help to resolve problems with suppliers.

SIMILAR ROLES

Job offers to this post are made based on merit. We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection process providing the role has the same competencies and essential skills.