About the role
Join our esteemed Connect Plus Services Technology Team and take on a leadership role in maintaining and enhancing the M25’s critical technological infrastructure. As a Technology Senior Engineer, you will oversee and manage a team of up to six Lead Engineers, ensuring effective task allocation, performance management, and operational excellence.
Beyond management, you will supervise and motivate your teams, allocate them work and give expert guidance. Your team will be responsible for the cyclic maintenance and fault rectification of key roadside technology, including CCTV, Emergency Roadside Telephones (ERT), MIDAS, RCC, NTIS, HAWIS, Traffic Signals, and Message Signs. You will ensure all maintenance and repair activities are carried out in line with National Highways and Technology Services quality plans, meeting contractual requirements and timescales.
If you’re ready to lead a dynamic team and contribute to the future of one of the UK’s most vital transportation networks, we invite you to join us.

What you’ll be doing

• Adhere to the ‘Zero Harm’ safety process at all times and record/report any health and safety concerns to the line manager as soon as possible.
• Provide a customer-focused, service-oriented, and commercial approach to all work.
• Supervise and manage a team of up to 6 Lead engineers.
• Ensuring efficient task allocation to the teams, workload distribution, and high performance.
• Oversee team responsibilities, including timesheets, annual leave, sickness, and absence management.
• Support field teams by providing guidance, and ensuring all work meets contractual KPIs and quality standards.
• Oversee cyclic maintenance and fault rectification on roadside technology, including CCTV, ERT, MIDAS, RCC, NTIS, HAWIS, Traffic Signals, and Message Signs.
• Develop and implement new fault reduction strategies within each sector.
• Ensure NH Service Now data is accurately captured and recorded.
• Routinely liaise with the NH, RCC, and TOC.
• Attend meetings when required.
• Maintain proficiency in the operation and maintenance of all National Highways systems (hardware and software) within each Control Office.
• Responsible for Lead Engineer workload.
• Responsible for all equipment to logged, stored securely, and always maintained.
• Motivating and managing multiple teams.
• On site Supervision when required.
• Lead and be part of commissioning and site walk throughs.
• Responsible for reviewing hand over documents.

What you’ll be doing

• Adhere to the ‘Zero Harm’ safety process at all times and record/report any health and safety concerns to the line manager as soon as possible.
• Provide a customer-focused, service-oriented, and commercial approach to all work.
• Supervise and manage a team of up to 6 Lead engineers.
• Ensuring efficient task allocation to the teams, workload distribution, and high performance.
• Oversee team responsibilities, including timesheets, annual leave, sickness, and absence management.
• Support field teams by providing guidance, and ensuring all work meets contractual KPIs and quality standards.
• Oversee cyclic maintenance and fault rectification on roadside technology, including CCTV, ERT, MIDAS, RCC, NTIS, HAWIS, Traffic Signals, and Message Signs.
• Develop and implement new fault reduction strategies within each sector.
• Ensure NH Service Now data is accurately captured and recorded.
• Routinely liaise with the NH, RCC, and TOC.
• Attend meetings when required.
• Maintain proficiency in the operation and maintenance of all National Highways systems (hardware and software) within each Control Office.
• Responsible for Lead Engineer workload.
• Responsible for all equipment to logged, stored securely, and always maintained.
• Motivating and managing multiple teams.
• On site Supervision when required.
• Lead and be part of commissioning and site walk throughs.
• Responsible for reviewing hand over documents

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more