DESCRIPTION

The Senior Technology Infrastructure Engineer provides hands on technical expertise and leadership across infrastructure platforms, supporting the stability, performance, and security of enterprise systems. The role is critical in the design, delivery, and support of infrastructure services, and plays a key part in mentoring junior engineers and driving best practices across cloud and on-premises technologies

SKILLS, KNOWLEDGE & EXPERTISE

• Excellent knowledge of storage (NetApp desirable)
• Excellent knowledge of Microsoft Windows (physical and virtual),including associated infrastructure services (AD, DHCP, DNS, NPS etc).
• Excellent knowledge of VMware (SRM experience desirable).
• Good knowledge of data centre and campus switching/routing technologies and physical cabling management (Cisco Catalyst /Nexus / Meraki desirable)
• Excellent knowledge of cloud services (Azure desirable, OneLake, Fabric, )
• Understanding of cybersecurity systems, such as firewalls, intrusion detection systems, and endpoint protection (Cisco FirePOWER desirable)
• Demonstrated expertise in PowerShell scripting to automate infrastructure tasks, streamline system administration, and enhance operational efficiency across Windows Environments.
• Proficient in developing and maintaining custom scripts for monitoring, configuration management, and integration with enterprise tools, ensuring scalable and secure infrastructure operations.
• Excellent troubleshooting skills with demonstrable ability to leverage a first principles approach to solving complex problems across technologies.
• Excellent written and verbal communication skills
• Excellent interpersonal and collaborative skills, with the ability to give and receive constructive feedback.
• Ability to manage own priorities and work to defined deadline

Level of experience:

• Demonstrable experience of implementing and managing shared storage platforms supporting virtualised environments.
• Strong, demonstrable experience of implementing and maintaining and recovering Windows based server infrastructures.
• Strong demonstrable experience implementing, managing and recovering virtual infrastructure on VMware.
• Experience supporting data centre, distribution and access infrastructures and Wi-Fi networks.
• Experience in a similar 3rd line role and a willingness to learn new technologies and processes.

• Experience with cloud services (e.g. Azure, Intune)Scripting or automation skills using PowerShell desirable.

• Specific qualifications and training:
  Associate degree in computer science, information technology, or a related field desirable or equivalent work experience.
  MCSE, Cisco CCNA, & SNCF also VCAP, Azure Administrator/Solutions Architect, NetApp Cloud Associate/ NetApp CTSP are required.
  Cybersecurity certifications and experience desirable

Other qualities:

• Professional
• Approachable
• Diplomatic and tactful
• Team player/collaborative
• Insightful & self-aware

ABOUT JERSEY ELECTRICITY

Jersey Electricity’s purpose is to ‘enable life’s essentials’ by providing the people of Jersey with secure, reliable, affordable, and sustainable electricity today and long into the future.
Jersey Electricity’s Vision:
Jersey Electricity’s vision is to “inspire a Zero-Carbon future” by being the energy partner of choice whilst working to six strategy pillars of that vision:
JE 6 strategic pillars:
1. Digital Enhancement and Innovation – over the next 3 years JE will continue to develop robust and scalable digital platforms, seeking innovation in smart enabled technology and to, where appropriate, commercialise its innovation.
2. Customer –to increase JE’s customer experience maturity, to better understand customers’ existing and future needs and wants, as well as provide exceptional service around its offers.
3. Energy Sourcing and Supply – prepare for a new supply contract, considering transitional requirements, to reduce cost and market risks for customers as well as considering the future role of offshore wind in the energy mix.
4. Future Proof the JE Business Model – continue delivering good operational performance across all businesses within the Group. Ensuring JE delivers infrastructure requirements for today, and in readiness for the future, whilst creating resource capability and capacity for CNR delivery.
5. Island-wide Electrification and Decarbonization – continue to develop new products in heat and mobility which support the CNR, customers in energy efficiency and facilitate the development of solar and offshore wind propositions with the Government of Jersey.
6. Great Employer – continue to recruit and develop talent, improve JE climate and engagement in becoming the employer of choice in and beyond Jersey.
We are an engaged and focused workforce, committed to ensuring we “keep the lights on” across the island and explore new ways of providing energy and related services to islanders. Working at Jersey Electricity means you are part of an inclusive team of nearly 400 diverse employees across a number of business sectors from the distribution of energy to Retail and Commercial services.
We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. All disabled applicants who meet the minimum criteria for the role as set out in the role profile will be guaranteed an interview.
Whatever your role with us, you will find the support you need to develop in a long-term career and work with many long-serving employees to help us achieve our vision.

Being an employee of Jersey Electricity, you will:

• Share in the success of ground-breaking projects to electrify the island;
• Be part of a highly skilled and developing workforce;
• Participate in company-wide wellbeing initiatives;
• Develop both professionally and personally in a supportive environment;
• Benefit from a competitive rewards and compensation package;
• Help us develop our engaged, diverse and innovative workforce;

• Deliver technical solutions across hybrid infrastructure platforms including virtualisation (VMWare / vSphere), cloud services (Azure / AWS), storage (NetApp), networking and Active Directory
• Monitoring and maintaining the overall health and performance of critical systems, proactively identifying and resolving issues to enhance system resilience and uptime.
• Troubleshoot and resolve complex technical problems related to hardware, software, and network infrastructure, ensuring efficient and reliable operations.
• Collaborate with other teams to assist in resolving escalated issues, providing guidance and expertise as needed.
• Manage multiple systems, including but not limited to servers, storage devices, virtualisation platforms, cloud services such as AWS and Azure, and cybersecurity systems, ensuring alignment with business objectives.
• Work in tandem with our engineering team to identify and implement the most optimal cloudbased solutions for the company
• Conduct regular system audits to ensure compliance with security standards, risk management protocols, and regulatory requirements.
• Implement, maintain and test effective backup and disaster recovery strategies, suggesting improvements where possible to ensure data integrity and minimise business disruptions.
• Take ownership of key Infrastructure services, Iincluding the monitoring of system logs and security alerts to proactively mitigate potential cybersecurity threats or vulnerabilities.
• Lead infrastructure elements of change activity including system upgrades, migrations, patches, and enhancements, minimizing operational impact while improving service reliability. This should also include business continuity testing
• Document and maintain comprehensive technical documentation, including system configurations, troubleshooting procedures, and ensuring operational guidelines are up to date and aligned with best practices.
• Stay up to date with industry trends, best practices, and emerging technologies, recommending, and implementing relevant improvements.