Senior Technology Manager - Customer Retention at easyJet

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Delivery Management, Performance Management, Operational Excellence, Full-Stack Teams Leadership, Roadmap Definition, Technical Leadership, Budget Management, Shared Services Adoption, Vendor Management, DORA Metrics, API Expertise, Backend Architecture, Cloud Platforms (AWS), eCommerce Technologies, Team Leadership

Industry

Airlines and Aviation

Description

We’ve landed! When it comes to innovation and achievement, there are few organisations with a better track record. Join us as we embark on an ambitious journey, evolving our digital commerce platforms and building scalable, resilient, and innovative foundations that enable seamless customer experiences across web, mobile, and connected channels. Finding brilliant tech talent is vital to the future of easyJet. With opportunities to work across the technology that powers our app, website, and other digital touchpoints, you’ll help connect over 100 million customers to thousands of their favourite destinations! Located in the One Parc Central building in Sant Martí, with hybrid working available, we’re looking to connect with Product, UX, and Software Development professionals who share our passion for making an impact and helping people all over Europe Get Out There. Apply now and be a part of easyJet’s first digital hub, in the heart of Barcelona! easyJet is building a new customer retention programme designed to enhance customer engagement, reward repeat spend and create new commercial opportunities. As a Senior Technology Manager within the eCommerce Customer Retention team, you will take accountability for the delivery, performance, and operational excellence of the platforms and services that power customer retention channels across web, mobile, and other digital touchpoints. You will lead full-stack teams within a defined Mission, ensuring technology solutions are scalable, reliable, and aligned with enterprise architecture principles. Working closely with Product Managers, Principal Software Engineers, and providing leadership to the broader Mission team, you will define the Mission roadmap, guide technical and operational priorities, and manage dependencies across other Missions and Chapter Leads. By championing best practices, modern architectures, and innovative approaches, you will accelerate delivery, enhance platform resilience, and ensure the technology supports evolving business needs and strategic priorities. What you’ll be doing Own the Mission-level delivery of eCommerce Customer Retention services, ensuring robust, scalable, and reliable capabilities while aligning priorities with AMB and senior stakeholders Partner with Mission and Chapter Leads to define outcomes and manage dependencies across eCommerce, ensuring consistent alignment and delivery Lead cross-functional squads, fostering a high-performance, customer-centric culture and promoting continuous learning Provide technical direction to squads, in partnership with Product Managers and Principal Software Engineers, ensuring roadmaps and platform objectives are aligned Manage Mission budgets and roadmaps, delivering against strategic priorities and OKRs Drive adoption of shared services and modern engineering practices, enabling scalable solutions and faster delivery of customer-facing capabilities Oversee vendor and delivery ecosystems across onshore, nearshore, and offshore partners, ensuring value, accountability, and adherence to easyJet standards What you’ll bring to the team Ability to link customer retention strategy and technical delivery to measurable business outcomes, including feature performance, revenue/profit impact, and customer satisfaction Experience using DORA metrics, release frequency, incident response, and system recovery to drive delivery performance Proven ability to coordinate multiple squads, manage dependencies, and align delivery across Missions Practical expertise in APIs, service integrations, and backend architecture for scalable, resilient solutions Strategic decision-making, balancing technical and business considerations to achieve Mission and team goals Proven team leadership and line management experience, including coaching, mentoring, and performance management of direct reports in fast-moving, dynamic environments Track record of implementing shared services and modern engineering practices to accelerate platform delivery Extensive experience working with cloud platforms (AWS) and eCommerce technologies, focusing on APIs, service integrations, and backend architecture to enable scalable platform solutions Experience working with customer retention technologies and services is advantageous Experience in high-transaction, large-scale eCommerce or technology-driven environments is advantageous What we can offer you Competitive base salary Up to 30%25 bonus 25 days holiday BAYE, SAYE & Performance share schemes 7%25 pension Life Assurance Flexible benefits package (Work Away) enabling you to work abroad for up to 30 working days per year. Excellent staff travel benefits #LI-Hybrid #LI-JF1

Responsibilities

The Senior Technology Manager will own the mission-level delivery of eCommerce Customer Retention services, ensuring scalability and reliability while partnering with leads to define outcomes and manage dependencies across eCommerce. This role involves leading cross-functional squads, providing technical direction in partnership with Product Managers and Engineers, managing budgets, and driving the adoption of modern engineering practices.