Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
We’re looking for a highly motivated, detail-oriented Technology Operations Lead to support strategic planning and to help streamline our processes for building and delivering great customer and merchant products. As our products scale in complexity to meet our accelerating business and expanding product lines, our business process management practices need to scale with it. You will work with our cross-functional teams, supporting processes and frameworks for building quality software.

• Support complex, multi-disciplinary, and highly visible transformation programs in service of our team’s mission of expanding our consumer product suite and platform capabilities
• Coordinate and collaborate with cross-functional stakeholders across the company (engineering and non-engineering) to support rollout of change initiatives
• Assist with implementation of metrics, processes and frameworks to enable better ways of working to realize value from planning, ask questions that clarify priorities and push the team to be effective, and build a culture of continuous iteration and improvement
• Train teams on new ways of working while not just navigating change but creating excited around it
• Run business operations efforts, manage CAPEX & capacity planning, communications, and conduct retrospectives
• Partner with cross-functional teams to gather change requirements, identify risks, manage dependencies, and utilize tools and forums to drive clarity and efficiency
• Identify inefficiencies and experiment with new ideas to bring transparency, visibility, and promote accountability across the organization