Job Title: Specialist Wage/Hour Status: Non-Exempt
Job Role: Senior Technology Funding Source: Local
Pay Grade: OS 11
Department/School: Technology
Function: Technology
Reports to: Director of Technology Support HR Date Approved: August 2016
HR Date Revised: August 2024

SUMMARY:

Delivers courteous and professional services, including the Child Nutrition Department, to deploy, troubleshoot and resolve issues for all endpoint devices, software and peripherals including Windows and Apple desktops, laptops, mobile devices, applications, mobile apps, projectors and interactive displays. Prioritizes service tasks, remote support and field support as assigned through the Service Help Desk or by the Field Operations Coordinator. Documents all service tickets with consistent and accurate information.

The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

• Model KISD core organizational beliefs and values; perform duties effectively and efficiently for the purpose of supporting and contributing to high student achievement.
• Provide program support and service delivery; communicate effectively within and across teams and participate in cross-functional work groups.
• Maintain a commitment to the District mission; model District expectations through personal leadership and actively support the efforts of others to achieve District goals.

EDUCATION/CERTIFICATION

• High school diploma or equivalent
• A+, Net+ or operating system certification (preferred)
• Associate’s degree preferred, or equivalent combination of education and job related experience, or equivalent combination of advanced IT certifications and job related experience.

EXPERIENCE

• Two (2) years successful experience supporting users’ technology or servicing

  endpoint devices and software

• Experience in K-12 education organization (preferred)

SPECIAL KNOWLEGDGE/SKILLS/ABILITIES:

• Strong communication and interpersonal skills are a must
• Ability to work in open spaces in a highly collaborative team environment
• Ability to prioritize tasks
• Knowledge in supporting issues and changes through a ticketing system
• Knowledge of troubleshooting issues with Apple and Windows client platforms
• Knowledge to service and repair desktop and laptop hardware and complete warranty RMAs
• Knowledge in supporting users with Apple devices and iOS configurations
• Skill in productivity applications such as Microsoft Office, Google Docs and Office 365
• Ability to support users utilizing remote service and support tools
• Knowledge of self-help strategies

The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

• Model KISD core organizational beliefs and values; perform duties effectively and efficiently for the purpose of supporting and contributing to high student achievement.
• Provide program support and service delivery; communicate effectively within and across teams and participate in cross-functional work groups.
• Maintain a commitment to the District mission; model District expectations through personal leadership and actively support the efforts of others to achieve District goals