Senior Technology Specialist - On site at Calgary Airport (YYC) at TELUS Digital

Calgary, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Emergency Responder, Voice Routers, Voice Gateways, Voice Over IP, Network Protocols, Traditional Integrations, Collaboration Systems, Technology Refreshes, Cisco, Juniper, Network Management Tools, Interpersonal Skills, CCNA, CCNP

Industry

Telecommunications

Description

Description We are a customer-driven solution delivery and assurance team within TELUS, responsible for providing network architecture and design, delivery and support to our customers. We focus on meeting customer’s business requirements by providing the state of the art technical solutions. Key Responsibilities Document and manage the network environment, including diagrams, procedures, and project plans Troubleshoot and resolve performance issues to ensure high network availability Lead VoIP infrastructure design and upgrades per Solution Architect guidance Support operational and capital projects for VoIP services Perform IOS and software upgrades on Voice Gateways, Cisco Call Manager, and related systems Maintain VoIP certificates and configure call routing and messaging Keep all network and VoIP documentation current Qualifications Required Skills and Qualifications Work On site at Calgary Airport (YYC) 5+ years of Hands on experience/knowledge with migrating, installing, upgrading, maintaining, troubleshooting, and supporting the following: Cisco Unified Communications Manager Cisco Unity Connection Cisco Emergency Responder Voice Routers – ISR/ASR 2900 to 8300 series Voice Gateways – eg: VG320, VG350 and ATA 190 SRST Gateways Hands on experience/knowledge with troubleshooting, and supporting the following: Voice over IP - MGCP, H.323, T.38, SIP, Voice QoS protocols, etc. Network Protocols – TCP/UDP, FTP, SFTP, TFTP, SMTP, SIP, DHCP, DNS Traditional / Legacy integrations: PRI, FXS/FXO & Understanding of WAN technologies (MPLS, VPLS, SD-WAN, ISDN) Knowledge of Collaboration / IVR systems would be an asset. eg: MS Teams, UCCX Involvement in technology refreshes or evergreen programs Experience with Cisco, Juniper, and/or other major networking vendors Ability to work with diverse enterprise environments Experience with various network management tools such as Cisco DNA Center, ISE, Spaces, Palo Alto Panorama, etc Ability to work: independently, extended hours, overtime, and after-hours providing on-call 7X24 coverage on a rotational basis. Ability to travel and work on-site at a customer location is required Work with sophisticated clients through strong interpersonal skills Nice to have: CCNA or CCNP or equivalents are highly valued

Responsibilities

The Senior Technology Specialist will document and manage the network environment, troubleshoot performance issues, and lead VoIP infrastructure design and upgrades. They will also support operational and capital projects for VoIP services and maintain current documentation.