Senior Technology Support Analyst at Parkinsons UK
London SW1H, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

28 Nov, 25

Salary

41222.0

Posted On

28 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

We’re pushing for better, right here, right now. Every one of us has a crucial role to play as both drivers and enablers of change.
Parkinson’s UK is the UK’s leading charity for people with Parkinson’s. We’re a growing organisation with 605 employees, 4000 volunteers and a projected income of £50m+. Our proud history dates back nearly 60 years, but now we’re on a mission to be fit for the future, ensuring we have the infrastructure, culture, and operating model to drive even more impact for people with Parkinson’s, both now and in the future.
We’re now looking for ambitious, driven, and purpose-led people to join our team of ‘relentless doers’. To hear more about these exciting new changes and how you can play your part in our story, click here to hear from Ben Clarkson, Chief Finance and Operating Officer.

TO APPLY, PLEASE SUBMIT A CV AND A SUPPORTING STATEMENT THAT DEMONSTRATES HOW YOU MEET THE ESSENTIAL CRITERIA (MARKED WITH AN ‘A’) IN THE ‘WHAT YOU’LL BRING’ SECTION OF THE JOB DESCRIPTION.

The in person/office attendance expectation for this role will be a minimum of 3 days in the office per week. You will need to be in the office 5 days a week for the first three months.
We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We actively encourage people with Parkinson’s to apply

Responsibilities

ABOUT THE ROLE

You’ll provide expert technical support and guidance on a variety of software and hardware used at Parkinson’s UK, working as a key member of the Technology Services Team.
You’ll help maintain a consistently high level of service, ensuring staff and volunteers receive timely, effective support to carry out their work efficiently.

WHAT YOU’LL DO

  • Provide support for IT-related incidents and problems, and be the escalation point for our Technology Support Analysts
  • Manage and test our backup and recovery systems
  • Manage our server estate, both on-premise and in Azure, ensuring all detected vulnerabilities are patched promptly
  • Support and develop the more junior members of the Technology Services team
  • Help secure our network through continuous improvements, and continue to maintain our Cyber Essentials Plus accreditation
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