Senior Technology Support Officer at University of Waikato

Hamilton City, Waikato, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, IT Skills, Technology Support, Technical Consultation, Cybersecurity Standards, Research Technology Infrastructure, Compliance, Innovation, Organisation, Administration, Interpersonal Skills

Industry

Higher Education

Description

* Join an inclusive and collaborative team * Advise on compliance and innovation in a highly trusted technical role * Are you a hands-on technical professional with strong technical and IT skills with a passion for supporting teaching, research, and innovative technologies? Ngā kōrero mō te tūranga – About the role We are seeking a suitably qualified person to provide high quality and specialised technology support for academic research and research-led teaching in Au Reikura - School of Computing and Mathematical Sciences. In this role, you will contribute to support, development, protection and maintenance of the research technology infrastructure for the School. You will provide technical consultation services and assistance to staff and postgraduate students at the School as well as the wider University community where it interfaces with the School. You will work closely with the University's Information and Technology Services (ITS) and other service units, and utilize existing service provisions to support the school's IT needs, all while adhering to the University's cybersecurity standards and best practices. You will ensure the School's research-relevant IT needs are met in a compliant, efficient, and sustainable manner. This is a permanent, full-time role (37.5 hours per week) based at our Hillcrest Campus. Salary will be negotiated with the preferred candidate based on capability and experience. For more information on the role please see the position description [https://uowsaextdataprod.blob.core.windows.net/positions/Senior%20Technology%20Support%20Officer%20PD%20-%201003538.pdf]. For a confidential conversation about the role, please contact Annika Hinze, Head of School for Computing and Mathematical Sciences, annika.hinze@waikato.ac.nz [annika.hinze@waikato.ac.nz]. All applications must be submitted through the online portal, emailed applications will not be accepted. Ko wai koe? – Who are you? You will need to be passionate about technology and technology support. You will also have a postgraduate qualification and proven IT advisory support at a tertiary institution. Good organisation, administration and interpersonal skills are also essential. Ko wai mātou? – Who are we? Au Reikura – The School of Computing and Mathematical Sciences at the University of Waikato comprises four discipline groups including, Mathematics, Data Analytics, Computer Science, and Software Engineering. The School offers a range of qualifications at undergraduate, post-graduate and professional training levels. The School is engaged in cutting-edge research across its four discipline groups. He aha ngā take me tono mai ai koe? – Why should you apply for this position? We want you to be part of our success! Our University stands proudly on the world stage as a provider of future-focused, international education and an active player in global research. Our rankings reflect these strengths. Working with us means you’ll enjoy a satisfying work environment with many benefits [https://www.waikato.ac.nz/vacancies/benefits-of-working-at-the-university-of-waikato]. The University of Waikato is distinctive for the diversity of its staff and students, and encourages applicants with the relevant capabilities from all backgrounds to apply. Applicants must have the legal right to live and work in NZ in accordance with the NZ Immigration regulations which can be found here [https://www.immigration.govt.nz/]. Ko te Tangata – For the People The University of Waikato prides itself on the quality of its engagement with the communities that it serves, the provision of a world-class education and the national and international impact of its research. Our policies are guided by the principles of the Treaty of Waitangi and equal opportunity for all. E herea ana te Whare Wānanga ki te kaupapa kia whakaratohia te mea angitū ōrite ki ngā tāngata katoa. Applications Close: March 30, 2026 at 3:00pm (NZ Time) Requisition Number: 1003538

Responsibilities

The role involves providing high-quality, specialized technology support for academic research and research-led teaching within the School of Computing and Mathematical Sciences. Responsibilities include contributing to the support, development, protection, and maintenance of the research technology infrastructure while offering technical consultation services to staff and students.