An experienced telecom and R&D professional with 17+ years of expertise in VoIP, infrastructure management, technical support, and service delivery, driving reliable solutions across complex enterprise environments. Strategic engineering leader skilled in product lifecycle support, New Product Introduction (NPI), automation-driven deployments, incident management, and technical operations optimisation within telecom platforms. Proficient in telecom technologies including SIP, RTP, MGCP, MEGACO, PRI, SBCs, Media Gateways, and Class 4 Switches, with strong capability in troubleshooting and resolving platform-level challenges. Skilled in leading cross-functional teams, stakeholder engagement, root cause analysis, and service improvement initiatives, supporting enterprise customers and enhancing operational performance. Accomplished in implementing automation, orchestration tool like Kubernetes and Ansible and containerisation solutions using Docker, improving deployment efficiency, product readiness, and customer support outcomes. Recognised for delivering measurable improvements through process optimisation, including reducing incident resolution turnaround time by nearly 30% and enhancing product capabilities through customer-driven improvements. 

An experienced telecom and R&D professional with 17+ years of expertise in VoIP, infrastructure management, technical support, and service delivery, driving reliable solutions across complex enterprise environments. Strategic engineering leader skilled in product lifecycle support, New Product Introduction (NPI), automation-driven deployments, incident management, and technical operations optimisation within telecom platforms. Proficient in telecom technologies including SIP, RTP, MGCP, MEGACO, PRI, SBCs, Media Gateways, and Class 4 Switches, with strong capability in troubleshooting and resolving platform-level challenges. Skilled in leading cross-functional teams, stakeholder engagement, root cause analysis, and service improvement initiatives, supporting enterprise customers and enhancing operational performance. Accomplished in implementing automation, orchestration tool like Kubernetes and Ansible and containerisation solutions using Docker, improving deployment efficiency, product readiness, and customer support outcomes. Recognised for delivering measurable improvements through process optimisation, including reducing incident resolution turnaround time by nearly 30% and enhancing product capabilities through customer-driven improvements.