Senior Telecom & Mobility Specialist

at  BMO Financial Group

4100 Gordon Baker Road Toronto Ontario,M1W 3E8

• Data overages from the Vendor which need to be communicated.
• Setting up Travel Plans for the Canada and USA.
• Responding to Billing inquiries at the end of every month.
• Phone upgrade eligibility inquiries and cost center updates.
• Account/Plan changes.
• Telecom Wireless providers vendor engagement.

Liaises with stakeholders to understand problems and opportunities and, recommends solutions to enable the achievement of organizational goals. Builds exceptional relationships with business partners and internal stakeholders. Analyzes Telecom and Mobility data and creates documents and plans in service of informing, advising, or updating stakeholders. Ensures the requirements map to a real business need, are approved by all relevant stakeholders, and meet essential quality standards. Participates in reviews or inspections, in collaboration with the project team, to ensure the quality of work products.

• Understands Telecommunication technologies and can explain to others the core processes, risks & mitigation techniques for designated areas.
• Support the Telecom and Mobility MACDs (Move/Add/Change/Delete) process with complexity across business value, technology, and interaction models.
• Possesses a deep understanding Telecom technologies and problem solving ability of various complexities.
• Supports the Request for Information (RFI) or Request for Proposal (RFP) with vendors if required.
• Month end support for Telecom accrual and financial audit.
• Telecom support for weekly payment batch and first level invoice approval.
• Provides specialized executives support, analytical and technical Telecom expertise to Mobility end users.
• Anticipates and reduces complexity to drive process improvement and efficiencies.
• Conducts independent analysis and assessment to resolve strategic issues.
• Monitors and tracks performance, and addresses any issues.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Assists in the preparation of end-user materials and Tier 1 Mobility incident support and troubleshooting.
• Plans and conducts third-party software analysis as needed for inclusion in the project solution.
• Gathers requirements and documents these requirements for use in various audits, reports, & projects.
• Works with project stakeholders to validate their requirements and analysis models via techniques such as reviews and walkthroughs.
• Ensures system specifications meet expectations/requirements, and negotiates solutions.
• Creates documentation to ensure the supportability of analyses.
• Develops and implements data collection systems and other strategies that optimize statistical efficiency and data quality.
• Identifies, analyzes, and interprets trends or patterns in complex data sets.
• Filters and “cleans” data, and reviews Telecom reports and performance indicators to allocate cost to correct Line of Business.
• Remains alert to new Telecom techniques for insights, analytics, and data visualization, and devises new ways of applying them.
• Interprets Telecom data, analyzes results using statistical techniques and provide ongoing reports.
• Recommends approaches to streamline and integrate technological processes in the organization to improve overall efficiency.
• Facilitates discussions and follows a structured approach to plan, elicit, analyze, document, communicate and manage requirements with stakeholders.
• Identifies opportunities to strengthen Telecom business analysis capability, such as: sharing expertise to promote technical development, supporting employees, building communities of practice and networks across BMO.
• Stays abreast of Telecom industry technical and business trends through participation in professional associations, practice communities & individual learning.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.

QUALIFICATIONS:

Foundational level of proficiency:

• Typically between 4-6 years of relevant Telecom and Mobility experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• High Proficiency in MS office especially in Excel and Word
• Extensive knowledge in the use of Telecom expense management and Mobility system.
• Possesses analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Demonstrates applied knowledge of one or more analysis and problem decomposition technique.
• Understands Telecom MACDs Life Cycle and can apply the applicable portions of the ‘Feasibility,’ ‘Requirements,” and ‘Analysis’ phases.
• Demonstrates writing and documentation skills.
• Understands and can explain to others the core processes involved in their area of support.
• Technical proficiency gained through education and/or business experience.

Intermediate level of proficiency:

• Business requirements definition and analysis.
• Insights development and reporting.
• Functional Analysis.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

ABOUT US

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes

Please refer the Job description for details