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Senior Teleoperations Lead at TSMG
San Francisco, California, United States -
Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

0.0

Posted On

05 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Teleoperations, Robotics Operations, Team Leadership, Operational Excellence, KPI Monitoring, Safety Compliance, Technical Troubleshooting, Fleet Management, Resource Coordination, Performance Reporting, Mentoring, Stakeholder Management

Industry

IT Services and IT Consulting

Description
About the Role We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs. In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders. The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs. This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects. \n Responsibilities Supervise teleoperation teams across multiple shifts Coordinate robot operations and deployment schedules Monitor operational KPIs and productivity Ensure compliance with safety and quality standards Escalate technical issues and coordinate resolution Train and mentor new teleoperators Support customer-facing robotics deployments Produce operational reports and performance summaries Requirements Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments Experience leading operational teams Strong troubleshooting and decision-making skills Excellent communication and reporting abilities \n
Responsibilities
Oversee robotics operations teams to support AI training, testing, and commercial deployment. Coordinate teleoperators and serve as the primary link between field operations, engineering, and clients.