About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
About our Team:
This team provides essential Level 1 and Level 2 support for global support teams, ensuring seamless communication operations across all systems.
About the Role:
The Senior Communications Engineer leads enterprise projects involving the planning, design, development installation, level 1, and level 2 technical support of on premise and cloud platforms (e.g. Voice/Telephony, SMS, WFM, Email, Chat, CX, IVR, etc.) information technology solutions with a focus on but not limited to voice architecture design, strategies and security/PCI compliance. This position performs moderately difficult research, design, and systems engineering assignments and also responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings.

Responsibilities:

• Installing, configuring, maintaining, and support telephony platforms, local, wide area networks and cloud telecommunications along with management and associated diagnostic tools to support new and existing enterprise communication technology architectures.
• Making decisions independently on Information Systems solutions, problems and methods and present to leadership for input.
• Managing projects, engineering design of Telephony/CCaas platforms, AI, and Customer Support/Call center initiatives.
• Providing Level I and Level II maintenance and live support for CCaas/Telephony platform for Risk Operations.
• Providing on call 24/7 support on rotation with remainder of Technical team.
• Participating and leads the planning, evaluation, testing, selection, implementation and level 2 support of VoIP/SIP infrastructures that include system design and capacity planning on premise and Cloud. Intranet/Integration Connectivity between all telephony platforms and Contact Center Applications, Local and Wide Area Networks (LAN/WAN) and Cloud Network Management and Diagnostic tools
• Participating and leads development, implementation, and maintenance of voice and network standards and documentation.
• Participating and leads in VoIP network infrastructure audit activities and provides evidence as required.
• Coordinating efforts to isolate and resolve network and contact center application related issues.

Requirements

• Experience in an IT support environment with technical experience in distributed technologies and systems development
• Infrastructure engineering experience working across multiple domains, platforms, or specialty areas
• Experience leading projects with or without direct reports
• Experience planning, designing, and implementation experience in VoIP network and networking in a large enterprise environment
• Working knowledge of Routers, LAN switches and at least 5 years of the following network related Telephony platforms
• Five9, Avaya, CMS, AWS (Amazon Web Services, Genesys, IP addressing, OSI model, Ethernet, Wireless, SIP

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Learn more about the LexisNexis Risk team and our culture
here
.
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or please contact 1-855-833-5120.
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• Installing, configuring, maintaining, and support telephony platforms, local, wide area networks and cloud telecommunications along with management and associated diagnostic tools to support new and existing enterprise communication technology architectures.
• Making decisions independently on Information Systems solutions, problems and methods and present to leadership for input.
• Managing projects, engineering design of Telephony/CCaas platforms, AI, and Customer Support/Call center initiatives.
• Providing Level I and Level II maintenance and live support for CCaas/Telephony platform for Risk Operations.
• Providing on call 24/7 support on rotation with remainder of Technical team.
• Participating and leads the planning, evaluation, testing, selection, implementation and level 2 support of VoIP/SIP infrastructures that include system design and capacity planning on premise and Cloud. Intranet/Integration Connectivity between all telephony platforms and Contact Center Applications, Local and Wide Area Networks (LAN/WAN) and Cloud Network Management and Diagnostic tools
• Participating and leads development, implementation, and maintenance of voice and network standards and documentation.
• Participating and leads in VoIP network infrastructure audit activities and provides evidence as required.
• Coordinating efforts to isolate and resolve network and contact center application related issues