Senior Teller/Customer Service Representative at Florence Bank

Belchertown, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

29.65

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Teller Operations, Relationship Building, Policy Exceptions, Transaction Overrides, Balancing Discrepancies, Error Resolution, Cash Management, Compliance, BSA Requirements, Foreign Currency Processing, Deposit Account Servicing, Notary Services, Wire Transfers, Sales Goal Attainment, Referrals

Industry

Banking

Description

Are you looking for an employer that provides 4+ weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average employee tenure of a decade? With tuition reimbursement, wellness incentives, and a 401K plan with dollar-for-dollar match, Florence Bank has it all! At Florence Bank, we offer: * Competitive salary * Generous paid time off * 12 paid holidays * Dynamic work culture * Fun work environment * Weekly pay schedule * Medical, dental, vision and life insurance upon hire * 401K plan with dollar-for-dollar match * Profit sharing bonus after two full calendar years of employment * Robust wellness program with monetary incentives * $5,000 tuition reimbursement each calendar year We are currently seeking candidates to join our exceptional team for the following position: Job Title: Full-Time Senior Teller/Customer Service Representative Location: Belchertown Salary Range: $21.85 To $29.65 *Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay. Position Summary: Handles various customer transactions in a courteous, professional, and accurate manner. Provides support to the Teller Operations Manager and acts as a resource for tellers to ensure efficient operation of the teller line. Provides superior customer service placing an emphasis on relationship building. Essential Functions: 1. Consistently provides superior professional service to internal and external customers. 2. Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance. 3. Has a clear understanding of all policies; performs normal teller duties. 4. Approves policy exceptions, overrides transactions, and responds to customer complaints. 5. Assists tellers in resolving balancing discrepancies, customer problems, researching and resolving errors, and handling unusual transactions. 6. Assumes all responsibilities of the Teller Operations Manager in his/her/their absence. 7. Assist in balancing/trouble shooting cash recyclers, weekly cash ordering/shipments, and all monthly audits. 8. Coaches and develops Tellers by providing timely feedback. Oversees tellers to ensure compliance with bank policies and procedures. 9. Provides feedback to the Teller Operations Manager on a regular basis. 10. Maintains a working knowledge of the BSA requirements and related policies and procedures. Prepares a complete and accurate record for each cash transaction in excess of $10,000. 11. Processes foreign currency purchases and sales. 12. Opens, maintains, and services deposit accounts and ancillary services. 13. Demonstrates an understanding of trusts, POAs, and estates. 14. Performs a variety of customer service-related services, including, but not limited to, redeeming US Savings Bonds, notary services, and processing domestic/international wire transfers. 15. Creates awareness about new products and services through needs exploration and rapport building. 16. Assists in attaining branch sales goals by supporting and participating in branch campaigns. 17. May act as a safe deposit custodian by establishing and closing safe deposit contracts, processing payments, and providing box access. 18. Makes referrals for other services i.e., Commercial Loan, Financial Services, Cash Management, Merchant Services, and Payroll Services. 19. Provides support to all branches. Other Responsibilities: Assumes additional responsibilities, as requested. Education, Experience, and Skills Required: The following skills, experience, or background are necessary (with or without accommodation) for this position. 1. High school diploma or GED; CFT or additional college courses preferred. 2. Minimum of two (2) years teller experience. 3. Experience in a customer service-related position. 4. Excellent communication and interpersonal skills. 5. Strong knowledge of current technology and ability to adapt to changing technology. Physical Demands/Conditions Requirements: 1. General office environment. 2. Stands for an extended period (up to 7.5 hours per day). 3. Counts cash/coin for an extended period (up to 6 hours per day). 4. Counts checks or work slips for an extended period (up to 2 hours per day). 5. Uses computer keyboard to enter transactions or obtain account information (up to 3 hours per day). 6. Carries bags of coin (up to 25 pounds). 7. Ability to wear headphones/head set for extended periods of time to communicate with drive-up bank customers. Equipment Used: * General office equipment. In addition to being responsible for completing an accurate CTR, Customer Service Representatives and Lenders are responsible for properly identifying all bank customers in accordance with the bank’s Customer Identification Program. All employees handling customer accounts and transactions have a duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer. Florence Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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Responsibilities

This role involves handling various customer transactions accurately and professionally, providing superior customer service focused on relationship building, and supporting the Teller Operations Manager as a resource for other tellers. Essential functions include approving policy exceptions, resolving teller discrepancies, coaching staff, and ensuring compliance with bank policies and BSA requirements.