Senior Tier 3 Technical Support Engineer at INFINIDAT

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Linux System Administration, TCP/IP Networking, SAN Storage, NAS Storage, Scripting, Bash, Python, VMware, Containers, Docker, Backup Expertise, Technical Support, Problem Solving, Communication Skills, Team Player, Multi-tasking

Industry

IT Services and IT Consulting

Description

At Infinidat, we help enterprises and service providers empower their data-driven competitive advantage at scale. We are a leading provider of enterprise-class storage solutions. The company’s software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing storage technologies. We are looking for an experienced, passionate and talented individual with excellent problem solving and communication skills to join our Enterprise Storage Technical Support. As part of our Development Support team, you will be responsible for troubleshooting complex field issues. You will also take an active role in continuously improving our product by interacting directly with INFINIDAT customers and our developers. Responsibilities Provide technical assistance and support for the most complex field issues Provide proactive recommendations customers for improving their use of INFINIDAT storage solutions and help maximize their satisfaction Diagnose technical field issues down to the root cause Represent INFINIDAT in a professional manner to customers and partners Actively contribute to the the configuration, layout, and management of INFINIDAT products Work directly with development teams for problem resolution Provide assistance to INFINIDAT technical teams in the development of custom solutions and implementation preparation. Requirements Linux System Administration: Advanced knowledge of installation, administration, troubleshoot and upgrade of Linux systems - MUST TCP/IP networking knowledge Knowledge in SAN and NAS storage Scripting experience in one or more languages (bash, Python, etc.) Strong technical knowledge of VMware virtualization technologies - an advantage Experience with containers/dockers and related technologies – an advantage VCE Certification – an advantage Administration level backup expertise – an advantage Previous experience as a Tier 3/4 Support - an advantage Strong technical aptitude and ability to research and solve complex issues independently Ability to effectively communicate issues and resolutions to all levels of the organization and customer base Ability to work on own initiative and be a team player Ability to multi-task Australia residency/citizenship The position requires a willingness to work during weekends and holidays when needed About Infinidat Infinidat’s enterprise storage portfolio provides global Fortune 500 enterprises and service providers with best-in-class solutions for primary storage, next-generation data protection, disaster recovery, business continuity, and cyber resilience. Infinidat’s acclaimed InfuzeOS is the one of the most flexible and complete enterprise software-defined storage architectures in the industry. We recently announced powerful enhancements, an extensive expansion, and the dynamic evolution of our award-winning G4 enterprise cyber and AI storage solutions! Not only has Infinidat won 22 awards in the first half of 2025, but has also been a 7-time winner of the Gartner® Peer Insights™ Voice of the Customer Award for Primary Storage and we can go on, and on, and on!

Responsibilities

The Senior Tier 3 Technical Support Engineer will provide technical assistance for complex field issues and proactively recommend improvements to customers. They will also work directly with development teams for problem resolution and contribute to product management.