Senior Transportation Delivery Operations Manager at Staples Inc.

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fleet Management, Transportation Systems, Customer Service, Safety Management, Analytical Thinking, Problem Solving, Team Leadership, Process Improvement, Logistics Planning, DOT Compliance, Warehouse Operations, Communication

Industry

Retail Office Equipment

Description

VETERANS ENCOURAGED TO APPLY! (Shift hours may flex based on business need.) Our supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers’ needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers. What you’ll be doing: The Fleet Delivery Operations Manager leads the operation of Staples Delivery Operations by managing and ensuring the timely and complete delivery of all orders. In this role, you will lead and manage towards excellent customer service and customer retention. You will collaborate with the Director of Delivery Operations for preparing and planning strategies to meet the SDO’s daily, weekly, and monthly customer service and financial goals and to develop, refine, implement and administer departmental fleet policies, procedures and systems to provide effective service to all customers and channels at the lowest cost possible. Safety is our utmost priority so, in this role, we will look to you to ensure safe work practices and embrace and foster our safety culture. In your role as a leader, you will be essential to the success of Staples Supply Chain as we deliver to our customers. What you bring to the table: * Ability to manage through change and strive for continuous improvement by analyzing and making recommendations to established departmental processes and procedures. * Ability to foster communication and teamwork among staff and to collaborate with all members of your team, at all levels to ensure successful customer outcomes. * Experience and working knowledge of transportation systems and processes, productivity standards, and technology. * Ability to adopt our safety procedures quickly and ensure safe work practices which create a safety culture in the warehouse. * Ability to be comfortable working in a warehouse environment with seasonal temperature variations. * Ability to demonstrate analytical thinking and problem-solving ability. * Inclusive nature that seeks common ground, listens to others and advocates for the best solutions for the customer and for employees. * Commitment to lead by example and a growth mindset as a leader, customer advocate, and contributor. * Basic English language skills (both verbal and written communications). What’s needed- Basic Qualifications: * High school diploma or general education degree (GED) * 3+ years of experience working in a warehouse environment * Must have a valid drivers’ license with a driving record indicating a safe driving history acceptable to the company and at all times remain eligible to drive a commercial motor vehicle under applicable laws and regulations * Ability to pass a DOT physical and drug screen to the extent legally permissible * Must obtain a 6-month DOT medical card specific to the role * An ability to lift, lower, push, pull or carry product up to a maximum of 70 pounds by hand * Must be at least 21 years of age We Offer: * Inclusive culture with associate-led Business Resource Groups * Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) * Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits [https://careers.staples.com/en/benefits] The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Responsibilities

Lead Staples Delivery Operations to ensure timely and complete order delivery while maintaining high customer retention. Collaborate with the Director of Delivery Operations to implement fleet policies and foster a strong safety culture.