INDIAN SUB/ASIA: HTTPS://ABERCROMBIEKENT.WD12.MYWORKDAYJOBS.COM/EN-US/ABERCROMBIEKENTCAREERS/JOB/SENIOR-TRAVEL-CONSULTANT—INDIAN-SUB-ASIAR-100047

We are looking for two Senior Travel Consultants, one for the Africa and one for the Indian Subcontinent/Asia region.
PURPOSE: The role of a Senior Travel Consultant is to take responsibility for existing Abercrombie & Kent clients and build upon our rapidly growing client base. You will be creating memorable journeys, looking after the client from initial contact through to building itineraries, confirming travel arrangements, making contact upon their return, and setting up their next exciting experience of Abercrombie & Kent.

• Proactively follow up with brochure enquiries to convert interest into active leads.
• Develop strong knowledge of regional products, offers, and promotions through regular training, marketing updates, and educational trips.
• Collaborate with your Regional Sales Manager in daily catch-ups to review workload, pipeline, and priorities.
• Use effective questioning to understand client needs and create bespoke itineraries that align with their preferences.
• Deliver proposals and quotes within 24 hours where possible, ensuring clear communication with the client throughout.
• Maintain ongoing client relationships through consistent updates, pre- and post-travel calls, and encouraging feedback.
• Handle any post-travel issues with professionalism, aiming to exceed expectations and secure repeat business.
• Actively manage the sales process from enquiry to booking, applying proven sales techniques to drive conversion.
• Work towards individual and team sales targets, focusing on revenue growth and margin protection.
• Follow up on all proposals, capture reasons for lost bookings, and use insights to refine future sales efforts.
• Support colleagues during absences to ensure a seamless client experience.
• Participate in skills development, share expertise during training, and contribute ideas for process improvement.
• Represent A&K at client events and trade shows, acting as a brand ambassador.