Senior Travel Designer: Groups & Incentives

at  Wilderness

CANDIDATE PROFILE

Qualification:

• Matric certificate – with Maths
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:

• 8-10 years’ experience at a Senior level.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, email, Internet)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system. General product knowledge on Southern & East Africa.
• Onsite operational experience with incentive and specialist groups in Southern and East Africa.
• Logistical and group management experience.
• Personal and work travel experience in Southern and East Africa.
• Problem solver and good with guest face to face interaction onsite.

• Excellent attention to detail.

  Personal Abilities:

• Creative, organised and good communication skills.

• Ability to work under pressure with high accuracy.
• Ability to pace oneself and prioritise demands.
• Team worker and ability to interface with various departments.
• Good follow up and follow-through skills.
• Consistent approach to quality of output, service and result orientated.
• Good administrator and professional in all dealings.
• Dedicated to customer satisfaction and wanting to “go the extra mile”.

• Self-starter with high energy levels.

  Interests:
  A passion for wildlife and a commitment to sustainability and conservation and can relate personally to “Our journeys change lives”

PRIMARY PURPOSE

To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests’ expectations.
To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.

DETAILED RESPONSIBILITIES

• Quote accurately and timeously keeping in mind our strategic goals
• Strategic planning for group programs constantly adding value.
• Working on all group requests, including MICE, multigenerational family groups, buy in groups and high net worth requests
• Confirmed Bookings in accordance with company procedures
• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Continuous communication and excellent service delivery at all times.
• Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarisation trips with agents (if and when required).
• Keep Agents’ booking information updated in the ARM
• Keep updated with all Wilderness and 3rd party product
• Keep apprised of company policies, procedures and system updates