QUALIFICATION:

• Matric certificate – with Maths
• Tertiary certificate in Travel & Tourism/hospitality.

EXPERIENCE:

• 5-8 years’ experience at a Senior level.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Working knowledge of TourPlan and WISH or similar booking/operating system.
• General product knowledge on Southern & East Africa.
• Onsite operational experience with incentive and specialist groups in Southern and East Africa.
• Logistical and group management experience.

SKILLS:

• Excellent attention to detail.
• Computer Literate (Microsoft Office, Excel, email & Internet)
• Creative, organised and good communication skills.
• Ability to work under pressure with high accuracy.
• Proven English literacy.

PRIMARY PURPOSE

To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests’ expectations.
And secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.
This position is based in Johannesburg

DETAILED RESPONSIBILITIES:

• Strategic planning for group programs constantly adding value.
• Working on all group requests, including MICE, multigenerational family groups, buy in groups and high net worth requests.
• Confirmed Bookings in accordance with company procedures.
• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Continuous communication and excellent service delivery at all times.
• Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents (if and when required).
• Keep Agents’ booking information updated in the ARM.
• Keep updated with all Wilderness and 3rd party product.
• Keep apprised of company policies, procedures and system updates.
  Candidate profile