Customer:

• Collaborate with other business units to address mutual goals, ensuring seamless workflow and efficient resolution.
• Hold periodic meetings with both staff and clients.
• Cultivate strong relationships with clients, understanding their needs, and delivering services that meet or exceed expectations.

Process:

• Coordinate with the admin and recruitment teams for both on & Off-boarding processes for staff.
• Ensure that all customer daily, weekly, and monthly reports are delivered within the SLA-agreed time with customers.
• Schedule and allocate tellers, maintaining an active reserve pool for support.
• Support project and account management teams during the setup process for new banks and clients.
• Oversee the daily cash reconciliation of CDC & Tellers sites. Ensure timely and accurate completion of all reconciliations.
• Innovation: