Senior Trust Medical Secretary

at  Norfolk and Norwich University Hospital

Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role. We are looking for someone with a high level of confidentiality as you will be handling patient data, having access to confidential information on a daily basis. You will need good data entry and IT skills, including knowledge of Microsoft Office, in particular Outlook, Word and Excel.
You will need an excellent telephone manner. You will be able to prioritise your workload and work on your own initiative. You will need good diary management and time management skills and will be organised and efficient. You will need to be able to type accurately from transcription/digital dictation, and have previous secretarial and NHS experience.
You will have excellent minute taking skills. You will have a calm manner and patience with excellent interpersonal skills. You will be flexible and organised. AMSPAR training or equivalent is needed, and knowledge of the hospitals PAS system would be desirable, although training for PAS will be given.
Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to complex enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns, needing reassurance and who may present difficulties in communication e.g.
terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. To sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding. Recognise the importance of individual rights in accordance with legislation, policy and procedures. Attend to all communications, for example, emails, faxes, investigation results on a daily basis.
Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the consultants/clinical teams attention. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their carers by arranging translation/interpretation facilities.
Demonstrate and maintain knowledge and understanding of Trust RTT policy Please see the attached job description for full details

Please refer the Job description for details