Senior TS Technician at Qatar Airways

Doha, , Qatar -

Full Time

Start Date

Immediate

Expiry Date

10 Oct, 26

Salary

0.0

Posted On

12 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows OS, OS Deployment, Microsoft Intune, Active Directory, Azure AD, TCP/IP, ServiceNow, Endpoint Security, Hardware Troubleshooting, ITIL, Mobile Device Management, Office 365, Asset Management, Customer Service, Network Support, Imaging

Industry

Airlines and Aviation

Description

About the Role The Senior TS Technician is responsible for providing onsite technical support, maintenance, and administration of end-user computing devices and IT infrastructure across Qatar Airways offices and remote locations. The role supports desktop, laptop, mobile, and peripheral devices, ensuring they operate securely and efficiently. The position is responsible for device deployment, operating system installation, application deployment, incident resolution, and escalation support while maintaining agreed service levels and delivering excellent customer service. Your duties would include: Install, configure, maintain, and support end-user hardware and software systems. Provide onsite technical support and troubleshooting for hardware, software, operating system, and network-related issues across Qatar Airways locations. Perform operating system installations, upgrades, imaging, and recovery activities. Deploy and support enterprise applications and endpoint security solutions. Collaborate with internal IT teams to ensure the smooth operation of end-user computing services and infrastructure. Provide second level (L2) support and escalation assistance to Service Desk and regional support teams within agreed SLAs. Deliver, install, move, and replace end-user devices and peripherals across Qatar Airways offices and remote sites. Follow established ITIL processes for incident management, service requests, asset management, and change management activities. Coordinate with external vendors for warranty repairs, break-fix services, and hardware replacements. Maintain accurate records of incidents, service requests, asset inventory, and technical documentation. Prepare daily and weekly operational reports highlighting completed work, pending activities, risks, issues, and service performance. Support Mobile Device Management (MDM) platforms and endpoint compliance requirements. Ensure adherence to company security policies, standards, and best practices. Skills and Experience Required Strong knowledge of Microsoft Windows Operating Systems (Windows 10/11, IOS and MACOS Experience with Operating System Deployment (OSD), imaging, and application deployment. Knowledge of Mobile Device Management (Microsoft Intune, Workspace ONE, or similar platforms). Knowledge of Microsoft Active Directory, Azure Active Directory (Entra ID), and Group Policy. Experience supporting laptops, desktops, printers, peripherals, and mobile devices. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi). Experience using ITSM tools such as ServiceNow, BMC Remedy, or equivalent. Understanding of endpoint security tool and compliance standards. Troubleshooting and analytical skills. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible. We are looking for a passionate and experienced professional to join our Group Health and Medical Services - team. The ideal candidate should possess the following: Any Diploma or Certification in Computer Engineering, Information Technology, Hardware Engineering. Minimum 2 years of experience in End User Computing (EUC), Desktop Support, or Technical Support roles. Customer service orientation with a proactive and professional attitude. Excellent verbal and written communication skills. Ability to work outside normal working hours when required to support operational needs. Asset and lifecycle management Basic networking support Office 365/M365 installation & support About Qatar Airways Group: Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community. How to Apply If you are interested in submitting your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.

Responsibilities

Provide onsite technical support, maintenance, and administration for end-user computing devices and IT infrastructure. Manage device deployment, OS installation, and L2 escalation support while adhering to ITIL processes.