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Senior UC Operations Engineer at Chubb

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

UC Solutions, Contact Center Solutions, Telephony Technologies, Call Flow Modifications, CUCM, CVP, Operational Documentation, Vendor Management, SLA Management, Project Leadership, Requirements Gathering, Escalation Support, Gateway Configuration, Global Platforms, Deployment, Migration

Industry

Insurance

Description

Lead project teams as subject matter expert for the implementation of UC and Contact Center solutions • Deploy/migrate sites and solutions and consolidate distributed telephony technologies to our global platforms including configuration of gateways • Interface with business partners for requirements gathering and implementation of call flow modifications (CUCM, CVP and future cloud platforms) • Provide escalation support for L2 operations team • Create operational documentation of new solutions • Assist in managing vendor partners to ensure SLA’s are being met

Responsibilities

Lead project teams as a subject matter expert for the implementation of UC and Contact Center solutions. Provide escalation support for the L2 operations team and create operational documentation of new solutions.