ABOUT ASPIRE

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!
Our mission: To deliver technology like no other!

INTERVIEW PROCESS

We generally conduct interviews in three stages, lasting approximately 2-3 weeks, depending on everyone’s calendars.

• Shortlisted candidates will be invited to a pre-screening call via Teams to discuss your experience and what you’re looking for in your next role.
• Successful candidates will be invited to an interview with the Hiring Manager.
• If successful in an interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

ABOUT THE ROLE

We are looking for a Senior UC Consultant with an experienced IT technical background, good customer focus and a passion for delivering projects of varying sizes and complexity.
Working within the UC Delivery Team, you will be responsible for delivering technical solutions from world-class vendors with a clear passion for the subject and strong focus on delivering bespoke solutions for our customers.
Our ideal candidate will have a comprehensive IT background and an extensive understanding of Active Directory, IP Networking, Virtual Infrastructure, SIP and VoIP. You will be an excellent analytical person and able to drive technical solutions with a friendly customer-oriented focus.
Strong time management skills are also important to succeed, as you will be managing a diverse workload in a demanding environment.
Customer projects will be delivered either from Aspire’s offices or customer sites UK & Ireland, so a valid driver’s license is required.
Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assists you to diagnose and fix customer problems remotely. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none.

WHAT YOU WILL BE DOING

Delivering leading solutions from vendors such as Mitel and Microsoft, you will be involved in the installation of telephone systems, IVR, Omni-Channel Contact Centres (Voice/Chat/Email), Softphone & Collaboration Tools, AI CX tools (voice/chatbots), and integrations with 3rd party applications.

As a key member of the UC Team, you will:

• Develop an understanding of Aspire’s UC product set through firsthand learning and technical accreditation.
• Work with the Sales & Pre-Sales Teams to consult on solutions and suitable products to meet customer needs.
• Work with the UC Consultants & Engineers to design and assist the delivery of customer UC solutions.
• Lead larger project installs, working independently or with other team members.
• Manage your assigned projects technically alongside the Project Management Team
• Collaborate with the PMO team to incorporate procurement, project management, and provisioning into your projects.
• Support continual improvement by identifying opportunities for improvement and efficiency including automation of manual processes.
• Document and hand over completed projects to Aspire’s UC Support Team.
• Build Knowledgebase articles based on product and installation procedures.

YOU WILL SUIT THE ROLE IF YOU HAVE

• Experience working in Unified Communications with the following products:
• Mitel MiVoice Business/ MiCC Business/ MiCollab
• Mitel Interaction Recording/ Talkative/ Workforce Management
• Microsoft Teams Direct Routing
• Anywhere365 Contact Centre
• 3rd Party API Integration Tools
• SIP Trunking/ AudioCodes SBCs
• VMWare & Hyper-V Infrastructure
• A comprehensive understanding of IP Networking and Unified Communications concepts.
• A willingness to learn and self-develop.
• Troubleshooting skills and the ability to analyse technical issues.
• Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical stakeholders, including internal teams and customers.
• The ability to work independently and as part of a team, often in high-pressure situations.
• Formal IT industry qualifications in related disciplines.
• A full and valid UK driving license.