First Focus is Australia’s best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we’re continuing to win new clients and evolve our solutions.
We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best Senior Unified Communications Engineer in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of UC specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great IT Engineering professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Account Management, best Project Managers, best team!

REQUIREMENTS

To be successful in this role, you’ll need:

• Outstanding technical understanding of the telecommunications space, particularly Unified Comms
• Advanced competence with SBC (ideally Audio Codes) will be needed
• Significant experience delivering UCaaS solutions using Zoom and Teams will be needed, experience with Mitel will get bonus points and experience with Cisco UCS, 3CX, Asterix and Avaya etc could be useful
• Solid competence in most of the following technologies:
• VMWare vCenter/ESXi
• Networking (DHCP, Vlans, HP Switches, Meraki)
• SIP Trunking/Devices
• Fax over IP (FoIP)
• Be a self-motivated, autonomous team player - At First Focus we win together
• Be someone who demonstrates dedication coupled with a results-focused mindset
• To be a great communicator possessing outstanding spoken and written English skills

ROLE

To be the right person for this role, you will have significant experience within the telecommunications industry and unified communications and have developed competence in a range of Unified Communications technologies. Specifically, you will be expert in UCaaS solutions like Microsoft Teams and Zoom as well as a range of SBCs (preferably Audiocodes) and be looking for your next big step. This role will give you the time and opportunities to grow your career.

In this role you will:

• Be involved in the scoping, design and delivery of UC solutions for SME and mid-sized customers
• Provide remote and occasional onsite support for voice infrastructure and associated technologies
• Troubleshoot and resolve a wide range of Unified Communications problems
• Work across engineering teams as a point of escalations for complex ongoing issues
• Own cloud and on-prem deployments
• Be a point of escalation for the most challenging UC issues from complex deployment issues to IVR call flow scripting problems
• Write and update technical documentation/Knowledge Base articles

To be successful in this role, you’ll need:

• Outstanding technical understanding of the telecommunications space, particularly Unified Comms
• Advanced competence with SBC (ideally Audio Codes) will be needed
• Significant experience delivering UCaaS solutions using Zoom and Teams will be needed, experience with Mitel will get bonus points and experience with Cisco UCS, 3CX, Asterix and Avaya etc could be useful
• Solid competence in most of the following technologies:
• VMWare vCenter/ESXi
• Networking (DHCP, Vlans, HP Switches, Meraki)
• SIP Trunking/Devices
• Fax over IP (FoIP)
• Be a self-motivated, autonomous team player - At First Focus we win together
• Be someone who demonstrates dedication coupled with a results-focused mindset
• To be a great communicator possessing outstanding spoken and written English skill