Benefits: * Fuel Your Growth with Love’s - company funded tuition assistance program * Paid Time Off * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately *
Welcome to Love’s: The Sr. Unified Communications Engineer is a seasoned technical leader responsible for designing, installing, and supporting Love’s voice network. This role places a strong emphasis on developing and implementing AI-enhanced Contact Center and Digital Communications solutions across the enterprise. The ideal candidate will bring deep expertise in AI technologies, CPaaS platforms, and Voice systems, helping to evolve services with a focus on reliability, seamless integration, and operational sustainability.

EXPERIENCE AND QUALIFICATIONS:

• Bachelor’s degree typically required
• 8 years of related experience in voice design and support position preferred.

SKILLS AND PHYSICAL DEMANDS:

• Hard Skills:
• Technical knowledge of Cisco Communications Solutions: Contact Center, Unity Connection, Unified Communications Manager, WebEx Collaboration, Emergency Responder/E911, Expressways, CUBEs or Session Border Controllers.
• Understanding of Customer Relationship Management System (Salesforce or similar) and Call Recording tools.
• Strong Cisco routing and switching knowledge pertaining to enterprise VoIP: FXO/FXS ports, SRST, dial peers, QoS, Voice VLANs and PoE.
• Understanding of video conferencing endpoints, softphones, route patterns and translation patterns.
• Ability to script and integrate Contact Center, AI, and CPaaS services for intelligent contact routing and data exchange.
• Experience with speech analytics, NLP, and AI-based decision engines.
• Ability to conduct research into issues using utilities such as RTMT and DNA and other applicable troubleshooting technologies.
• Soft Skills:
• Strong interpersonal, written, and oral communication skills.
• Experience working in a team-oriented, collaborative environment.
• Ability to present ideas in a user-friendly language and tailor communication style to the technical understanding of the audience.
• Highly self-motivated and self-directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Strong customer service orientation.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Prolonged sitting, some bending and stooping
• Eye strain (screen use)
• Manual dexterity sufficient to operate a computer keyboard and calculator
• Occasional lifting of up to 25 pounds
• Requires normal range of hearing and vision
• Additional hours may be necessary.
  This position is located at Love’s corporate HQ in Oklahoma City.

Please refer the Job description for details