Senior UoA Online Programme Consultant at University of Auckland

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

79300.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Advisory Roles, Engagement, Sales, Recruitment, Coaching, Communication, Problem Solving, Collaboration, Mentoring, Data Analysis, Student Support, Tertiary Education, Service Excellence, Rapport Building, Diversity

Industry

Higher Education

Description

Company DescriptionWaipapa Taumata Rau | The University of AucklandAt the University of Auckland, we’re proud to be New Zealand’s leading university and one of the country’s largest employers. More importantly, we are a community of people who care deeply about learning, connection and creating positive impact for our students and wider society.With over 6,000 staff supporting more than 46,000 students, we value diversity, inclusion and collaboration, and we’re committed to providing a workplace where people feel supported, respected and able to thrive.Job DescriptionTe Whiwhinga mahi | The opportunityWe’re looking for a Senior UoA Online Programme Consultant to join our welcoming and purpose-driven UoA Online team, part of Student and Scholarly Services – Te Kahu Tauira.This is a rewarding opportunity for someone who enjoys supporting others, sharing knowledge and making a real difference to student journeys. You’ll play a key role in guiding prospective postgraduate students, helping them navigate their study options with confidence, while also supporting and mentoring colleagues within the team.If you enjoy meaningful conversations, problem-solving, and working in a collaborative environment where your experience is valued, this role offers both challenge and fulfilment.This is a 37.5 hours per week, full-time, permanent role. The salary range for this role is $63,600 - $79,300 per annum, depending on experience and qualifications. For more information, please review the Position Description. Ngā haepapa matua | What you’ll be doingIn this role, you will:Support and mentor team members, sharing your experience and helping others succeedBe a trusted point of contact for complex student enquiries, ensuring people feel heard and supportedBuild strong connections with prospective students, helping them make informed decisions about their study pathwaysWork closely with marketing, academic and student support teams to improve recruitment and conversion outcomesUse insights and data to identify opportunities for service improvement and better student experiencesContribute to a positive, inclusive team culture where collaboration and learning are encouraged He kōrero mōu | About youYou’re someone who brings warmth, professionalism and confidence to everything you do. You enjoy working with people and are motivated by helping others achieve their goals.You will bring:Strong experience (3–4 years) in customer-facing or advisory roles, ideally in a fast-paced or high-volume environmentExperience in proactive engagement such as sales, recruitment, call centres or advisory servicesA natural ability to support, coach or guide others, whether formally or informallyExcellent communication skills and the ability to build rapport with people from diverse backgroundsConfidence using systems and managing multiple priorities with care and attentionExperience within tertiary education or student services is welcome but not essential — what matters most is your people focus and commitment to service excellence. Ngā āhuatanga kei a mātou | What we offerThe University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities. The University is committed to providing an excellent working environment through:Flexible employment practices (including working from home, flexible hours)Up to 6.75% company superannuation schemeA competitive salary with five weeks’ annual leaveIn addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services. For more information, please visit Staff Benefits. Me pēhea te tuku tono | How to apply Applications must be submitted online, by the closing date of 13 February 2026 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above. Please reach out to Grace Shariff, via [email protected], for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.Additional InformationTo be considered for this role, you must be eligible to work in New Zealand or hold a valid New Zealand work visa.The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz.EquityThe University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz Campus: Auckland City Campus Position Number: 55571278 UoA Department Name: Student Experience Centre

Responsibilities

In this role, you will support and mentor team members while being a trusted point of contact for complex student enquiries. You will also build connections with prospective students and work closely with various teams to improve recruitment outcomes.