ABOUT VIATOR

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it’s never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.
At Viator, we connect the world to unforgettable travel experiences. Our B2B team focuses on empowering travel partners — from global affiliates and OTAs to travel agents and API integrators — to offer those experiences seamlessly to their own customers. We are seeking a Senior User Researcher to help us deeply understand the needs of our partners and build solutions that truly work for them.

ABOUT THE ROLE

As a Senior User Researcher on the B2B team, you’ll play a critical role in shaping how Viator serves its global network of travel partners. You’ll lead generative and evaluative research to influence product strategy, guide design, and de-risk decisions — all in a complex ecosystem where usability, reliability, and integration matter deeply.
You’ll collaborate with cross-functional teams including Product, Design, Engineering, Marketing, and Analytics to ensure our platform, APIs, and partner tools are intuitive, scalable, and grounded in real-world user needs. You’ll also help mature our B2B research practices and champion the voice of the partner across the organization.

WHAT YOU’LL DO

• Design and lead impactful user research across the partner journey — from onboarding and integration to booking flows and performance reporting.
• Uncover insights about the different types of partners we serve (e.g. travel agents, affiliate marketers, large OTAs) and the contexts in which they operate.
• Translate complex partner needs into clear, actionable insights for product and business teams.
• Collaborate with Product Managers and Designers to shape roadmaps, validate ideas, and improve experiences across Viator’s B2B platforms.
• Guide teams in interpreting research findings and turning them into design and product decisions.
• Mentor others in research best practices and help evangelize research throughout the B2B organization.
• Partner with analytics and product ops to triangulate qualitative and quantitative data.